Retail Packaging Product Specialist

Bizerba•Richmond, VA

3d•Onsite

About The Position

The Retail Packaging Product Specialist is the primary technical and customer-facing specialist for Bizerba packaging products in the USA. The role connects customer requirements with Product Management, Development, Retail Scale specialists, Sales, Service, and Project Engineering to ensure packaging system features, workflows, user-interface expectations, label behavior, and deployment readiness meet customer needs. The specialist supports major retail packaging projects from pre-sales discovery through installation, production launch, stabilization, and follow-up. The role also provides product guidance, training, troubleshooting, configuration support, customer demonstrations, pilots, site visits, acceptance testing, escalations, and rollout support. The position is based at the Richmond, Virginia location and requires approximately 30–60% travel, including short-notice customer visits and possible international travel.

Requirements

Bachelor’s degree in a technical discipline or five years of experience in a technical field.
Extensive experience with retail or grocery systems, retail packaging workflows, label requirements, customer item data, and store operations.
Strong understanding of Bizerba Retail Scale concepts or comparable scale systems, including user-interface behavior, labeling, item data, networking, and customer configuration.
Strong computer networking skills, including wired and wireless technologies used in retail environments.
Knowledge of database management, APIs, and cloud-based architectures as they relate to retail equipment data exchange and integration.
Ability to translate customer requests into clear requirements, test cases, feature requests, and development-ready documentation.
Ability to communicate effectively with customers and cross-functional teams, including Product Management, Development, Sales, Service, Engineering, Manufacturing, and leadership.
Ability to travel on short notice approximately 30–60% of the time, including customer site visits, pilots, installations, escalations, trade shows, and potential international travel.
Reliable, self-motivated, and detail-oriented, with strong ownership of customer outcomes and product readiness.
Strong analytical thinking, problem-solving, and troubleshooting skills.

Nice To Haves

Experience with Windows, Linux, and Docker systems and connected retail equipment environments.
Experience with coding or scripting languages such as JavaScript, Python, PowerShell, or Batch.

Responsibilities

Serve as the subject matter expert for retail packaging equipment within the U.S. business unit.
Maintain working knowledge of Retail Scale technology as it relates to packaging data, user interfaces, label design, labeling workflows, PLU and item data, and customer-specific configuration.
Work with Product Management and Development to test new features, validate software and hardware behavior, document defects, and submit feature requests based on customer and business needs.
Coordinate directly with customers regarding requests, operational demands, enhancement priorities, packaging workflows, and site-specific requirements.
Identify, create, and implement solutions for packaging operations, workflows, Retail Scale integration, labeling, networking, and deployment readiness.
Develop detailed solution specifications covering customer requirements, workflow expectations, labeling, user-interface behavior, hardware and software dependencies, and acceptance criteria.
Support retail packaging projects from pre-sales discovery through installation, production launch, stabilization, and post-implementation follow-up.
Provide documentation, training materials, and product guidance to internal teams, customers, and other stakeholders.
Assist customers and internal teams with maintenance, troubleshooting, configuration, and operational support for Bizerba retail packaging and related scale-connected solutions.
Coordinate with Sales, Service, Product Management, Development, Manufacturing, and Engineering to communicate priorities, track progress, resolve blockers, and support customer commitments.
Gather customer feedback and translate recurring needs into prioritized feature requests, product improvements, training topics, and roadmap input.
Participate in customer demonstrations, pilots, site visits, escalations, acceptance testing, and rollout support as needed.
Support consistency in customer-specific user interfaces, label formats, data handling, and workflows across Bizerba retail scales and packaging equipment.
Help define readiness criteria for software releases, customer configurations, training, documentation, and service support.