Retail Outlet Sales and Operations Manager-New Store
About The Position
As a Retail Outlet Sales and Operations Manager at Bob’s Discount Furniture, you will lead and inspire a team to optimize sales, operations, and customer experience in outlet locations. You will oversee the efficient receipt, staging, and sale of merchandise while maintaining a safe, organized, and customer-friendly showroom and warehouse. This hands-on leadership role combines sales strategy with operational execution across multiple departments. The position is full-time and in-store, with flexible availability required, including evenings, weekends, and holidays. The role reports to the Retail Store Manager and has direct reports including Retail Product Support Leads, Retail Outlet Experience Leads, Retail Product Associates, and Retail Outlet Experience Specialists; direct reports may vary by location. Bob’s Discount Furniture describes a positive, inclusive, skill-driven workplace guided by honesty, integrity, transparency, community, safety, diversity, accountability, and fun. The company is an equal opportunity employer.
Requirements
- Demonstrated leadership and decision-making abilities.
- Strong communication and organization skills.
- Experience in inventory, receiving, and merchandising.
- Must be at least 18 years old.
- Ability to stand, walk, bend, and lift throughout the workday.
- Able to lift or move items up to 50 lbs. without assistance.
- Frequent use of warehouse tools, ladders, and equipment.
- Flexible availability, including evenings, weekends, and holidays.
- Bachelor’s degree or equivalent work experience.
Nice To Haves
- 2–5 years of retail and/or warehouse leadership experience.
- Experience in sales-driven environments.
- Proven success in team development and accountability.
- Familiarity with receiving, returns, and outbound logistics processes.
Responsibilities
- Lead and develop a team focused on outlet sales, operations, and customer experience.
- Ensure merchandise is received, staged, and sold efficiently.
- Maintain a safe, organized, and customer-friendly showroom and warehouse.
- Manage retail sales and back-end operations.
- Coach, schedule, and provide performance feedback to team members.
- Oversee inventory control and cycle counting.
- Coordinate logistics and merchandise flow.
- Maintain safety compliance and warehouse standards.
- Manage showroom merchandising and outlet presentation.
- Support customer experience and satisfaction.
- Drive team accountability and process improvement.
Benefits
- National medical, dental, and vision insurance.
- Paid time off, including vacation, sick days, holidays, and birthday leave.
- 401(k) Profit Sharing Plan with company match.
- Employer-paid life insurance with voluntary options.
- Pet insurance.
- Employee Assistance Program.
- Bob’s Helping Hand and Bail Out financial support programs.
- Tuition reimbursement and employee scholarship programs.
- On-the-job training and career path development.
- Employee discount from Day 1 and additional partner discounts.
- Base salary of $55,000–$60,000 plus incentive bonuses; expected total compensation of $65,000–$75,000, with bonuses guaranteed during training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
