Retail Operations Team Member

Nouria Energy Services • Hollis, ME

8d • Onsite

About The Position

Nouria Energy Corporation is a family-owned wholesale fuel distributor, convenience store operator, and car wash operator serving New England. Retail Operations Team Members, also described as Sales Associates, are responsible for the proper and efficient operation of the station during their shift in accordance with company policy. The role supports store profitability and growth while meeting customers’ needs and providing courteous, high-quality service.

Team members interact with customers, communicate with management about store operations, prepare shift reports, maintain store safety and appearance, operate assigned equipment, and complete housekeeping and other related duties. The position requires working in varied temperature conditions, including coolers, outdoors, and inside the store, and tolerating exposure to gasoline fumes and cleaning products.

Requirements

• Must be at least 18 years of age.
• Read, understand, and write English at an eighth-grade level.
• Be able to validate identification before selling tobacco and/or alcohol, as required by regulations.
• Lift up to 30 pounds and carry cases of milk, soft drinks, beer, and juice using proper lifting techniques; must also be able to lift up to 50 pounds at times.
• Remain calm and respond to emergencies according to policies and procedures.
• Tolerate exposure to gasoline fumes and cleaning products.
• Work in varied temperature environments, including coolers, outdoors in different weather conditions, and inside the store.
• Be able to traverse and access all areas of the store.
• Work prolonged periods standing and sitting at a desk and working on a computer.
• Interact with customers in a friendly, professional manner.
• Work a flexible schedule as needed.

Responsibilities

• Operate the station properly and efficiently during the assigned shift, following company policy.
• Communicate verbally and in writing with management about store operations, including changes or issues that could adversely affect operations.
• Prepare a shift report at the end of the shift according to company guidelines.
• Provide a positive customer experience by greeting customers warmly, suggesting purchases, and promoting specials.
• Take full responsibility for executing the customer service program at the site level.
• Minimize safety risks to employees, customers, and suppliers, and enforce environmental and hazardous-material regulations.
• Maintain store safety and security and document accidents or incidents.
• Manage maintenance of the customer environment inside and around the perimeter of the store.
• Operate assigned equipment safely and efficiently and support the Safety and Health program.
• Promptly report workplace accidents, injuries, incidents, or illnesses, and complete the new employee safety orientation procedure.
• Perform general housekeeping duties and maintain the physical condition, safety, cleanliness, and attractiveness of store facilities.
• Perform other related duties as required.

Benefits

• Eligible team members may participate in medical, dental, and vision coverage.
• 401(k) savings plan.
• Paid time off.
• Paid holidays.
• Company-paid life insurance.
• Disability benefits.
• Employee assistance programs.
• Tuition assistance.
• Voluntary benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed