Retail Operations Manager - Polar Express New Orleans
About The Position
Magic Memories is hiring a Retail Operations Manager for its high-volume souvenir photography retail operation at Polar Express New Orleans in New Orleans, Louisiana. The manager oversees operational aspects of the venue, leads and develops staff, and provides floor supervision and administrative support. The role focuses on delivering excellent guest service while achieving sales and financial goals in a fast-paced environment. It offers the opportunity to meet guests from around the world and to grow retail and leadership experience. The position is seasonal and temporary, with an end date of January 2, 2027, and is classified as non-exempt. Starting pay is $28.00 per hour.
Requirements
- High school diploma or GED.
- At least 2 years of experience in tourism venue management, or at least 3 years of experience as an assistant in a high-volume, fast-paced retail environment.
- Demonstrated leadership skills, including the ability to support teams and develop a positive team culture.
- Demonstrated ability to meet sales targets and KPIs in a busy environment.
- Experience building strong, supportive, and effective relationships with operating peers and staff.
- Experience with recruitment, hiring, monitoring, and performance evaluation of venue personnel.
- Sound judgment in decision-making, problem-solving, and prioritizing duties.
- Excellent written and verbal communication skills with customers, management, and cross-functional team members.
- Professional communication skills and appearance.
- Must be authorized to work in the United States.
Nice To Haves
- Experience in retail souvenir photography is preferable.
Responsibilities
- Oversee all operational aspects of a high-volume souvenir photography retail operation.
- Lead teams to achieve operational, guest-service, and sales goals.
- Develop, train, and motivate staff to achieve guest-service and financial results.
- Provide floor supervision and perform administrative duties.
- Respond to guest requests, expectations, and needs to ensure excellent customer service.
- Recruit, hire, monitor, and evaluate venue personnel throughout the employment life cycle.
- Coach staff and provide ongoing performance management.
Benefits
- Starting rate of $28.00 per hour.
- Opportunity for growth and advancement.
- Fun culture and atmosphere.
- Competitive wages and incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
