Retail Operations Manager

Huk Gear•Charleston, SC

18h•$65,000 - $80,000

About The Position

The Retail Operations Manager supports the operational efficiency, consistency, and execution of Marolina Outdoor’s Huk retail store network. This role is a central resource for store operations, expense management, inventory processes, systems access, and operational communications. Working with the Vice President of Retail, District Managers, Store Managers, and internal departments, the position ensures stores have the tools, resources, and processes needed to operate effectively. It also develops and maintains operational procedures, monitors compliance, supports new store openings, and identifies opportunities to improve retail efficiency and performance. The role encompasses retail administrative support, expense and compliance management, systems and reporting, inventory and store support, and process development. The Retail Operations Manager may travel as needed to support store operations and new store openings. Employment is at will; the job description may be modified as business needs change and is not intended to be all-inclusive.

Requirements

3–5 years of experience in retail operations, retail administration, or a related operational management role.
Strong understanding of retail payroll administration, labor utilization, scheduling, and expense management.
Experience with retail systems, inventory management, reporting tools, and operational technology.
Proficiency in Microsoft Excel and other business productivity tools.
Experience developing, documenting, and implementing SOPs and operational processes.
Strong analytical skills, including the ability to identify trends, discrepancies, and opportunities for improvement.
Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills and ability to support field leadership and store-level teams effectively.
Ability to travel as needed to support store operations and new store openings.

Nice To Haves

Experience supporting multi-location retail operations.

Responsibilities

Monitor store payroll utilization and analyze labor usage against budgets and expectations; communicate overages and trends to District Managers and the Vice President of Retail.
Manage ordering of store operating supplies, including office and cleaning supplies, shopping bags, hangers, and gift cards.
Coordinate travel for Store Managers and retail employees supporting new store openings, temporary staffing coverage, and other operational needs.
Manage store operating hours across Google, RetailNext, and internal platforms; communicate changes to E-commerce and other relevant departments.
Maintain accurate store hours in RetailNext to support the proper operation of traffic counters and accurate data capture.
Coordinate monthly reporting of gift-with-purchase redemptions and labor reallocations to Accounting.
Review and approve Ramp expenses and reimbursements for Store Managers and District Managers.
Monitor spending patterns and escalate excessive, unexpected, or out-of-policy purchases to the Vice President of Retail.
Review weekly store discount reports, identify potential policy violations, and communicate concerns to District Managers and the Vice President of Retail.
Support adherence to company policies, operational procedures, and financial controls across the retail network.
Create, maintain, and distribute daily store sales goals and ensure they are accurately loaded into 42 Technologies and The Hub.
Manage store promotional setup, including tiles, discount codes, and promotional configurations across retail systems.
Develop and distribute operational communications and instructions to support consistent execution of promotions.
Manage employee access to 42 Technologies, RetailNext, Quill, Workable, and other retail systems as applicable.
Coordinate account setup requests for FedEx, Ramp, and other operational platforms.
Maintain accurate and consistent store information across retail systems and internal reporting tools.
Coordinate and oversee all-store physical inventory processes, including preparation, communication, execution, and follow-up.
Assist stores with inventory transfers by researching outstanding transfers, correcting discrepancies, and providing training on transfer procedures.
Help stores resolve operational issues related to inventory management, receiving, and system accuracy.
Support new store openings by coordinating operational supply orders, cash orders, shopping bags, and other necessary resources.
Provide ongoing operational support to Store Managers and District Managers; manage maintenance concerns as needed.
Develop, document, test, and maintain retail operational processes and standard operating procedures.
Identify opportunities to improve operational consistency, efficiency, and compliance across the retail network.
Create and maintain SOPs for inventory management, damages, transfers, hiring, Shopify operations, and other retail processes.
Lead implementation of new operational procedures, including coordinating training and communicating changes to retail teams.
Support rollout of new systems, tools, and processes and promote successful adoption across the retail organization.