Retail Operations Manager/Sr. Manager

Create Wellness, Inc. • New York, NY

20d

About The Position

Create is a creatine-focused company growing across digital and retail. The Retail Operations Manager owns operational execution for the retail business, translating retail opportunities, distribution, and commitments into reliable delivery. The role sits between Retail and Operations and provides visibility and proactive coordination as the business scales.

The position manages retail purchase orders from intake through delivery, supports retailer onboarding and product setup, monitors distribution and logistics, and works with Finance to resolve chargebacks and deductions. It also tracks supply risks and facilitates retailer-by-SKU forecasts, translating Sales inputs into forecasts usable by inventory planning. Supplier PO placement and negotiations, freight booking, the supply plan, the P&L, and selling remain owned by their respective teams.

The posting describes the role as Retail Operations Manager/Sr. Manager, while the role description itself identifies the hire as a Retail Operations Manager.

Requirements

• 5–8 years of experience in sales operations, retail operations, or retail fulfillment, ideally at a CPG brand.
• Hands-on experience with national retailers such as Target, Walmart, Kroger, Costco, GNC, Vitamin Shoppe, or Sprouts, including their vendor portals and compliance programs.
• Strong working knowledge of EDI (850, 855, 856, 810), ASNs, routing guides, and retailer labeling requirements.
• Experience managing 3PL partners and holding them to SLAs.
• A track record of improving OTIF and fill rate and recovering chargebacks and deductions.
• Advanced Excel or Google Sheets skills, including the ability to build a tracker when one does not exist.
• ERP experience, such as NetSuite, Fulfil, or similar.
• Clear, proactive communication with Sales, Operations, Finance, and 3PL partners.
• Ability to thrive in a fast-moving environment where processes are built as the business grows.

Nice To Haves

• Experience with Stord, SPS Commerce, or retailer platforms such as Walmart Retail Link or Target Partners Online.
• Genuine passion for health, wellness, and performance categories.

Responsibilities

• Own the retail purchase-order process end to end, from intake through EDI, 3PL release, ASN, and delivery.
• Track open and in-transit purchase orders and confirm retailer OTIF and fill-rate targets are met.
• Flag at-risk orders early and drive root-cause fixes when orders miss targets.
• Run a standard onboarding checklist for each new retailer, covering EDI, routing guides, labeling, case and pallet specifications, vendor portals, and freight terms.
• Maintain compliance with retailer requirements during setup and as requirements change.
• Align SKU assortment and retailer door counts with the Retail team.
• Ensure item data is consistent across retailer portals, the ERP, and 3PLs, and is delivered on the product setup timeline.
• Coordinate with the Distribution & Logistics lead on retail shipments.
• Ensure inventory is ready before pickup, 3PLs meet their SLAs, and freight costs are known before products ship.
• Partner with Finance on chargeback and deduction details; identify root causes, lead disputes within retailer deadlines, and track recovery.
• Monitor weeks of supply, inbound shipments, lead times, and testing holds; work with Retail to adjust plans before problems reach a buyer.
• Facilitate retailer-by-SKU forecasts by translating Sales inputs into usable inventory-planning forecasts.
• Serve as the Sales team's point of contact for forecast inputs and hand off a clean forecast to Supply Planning each cycle.
• Coordinate with the teams responsible for supplier PO placement and negotiations, freight booking, supply planning, the P&L, and selling, ensuring they have the retail information they need.

Benefits

• Health, dental, and vision benefits fully covered by the company.
• 401(k) participation.
• Competitive compensation including salary, bonus, and equity. — The posting mentions compensation components, but does not specify whether the bonus or equity is a benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed