Retail Operations Manager

Equity Bank•Omaha, NE

1d•Onsite

About The Position

The Retail Operations Manager supports retail bank employees and management across operational, product, compliance, and system matters. The role develops and updates retail procedures and intranet resources, partners with support departments and frontline associates to resolve issues, and identifies ways to streamline processes. It oversees retail operational audits and safe deposit box audits across bank locations, supports new product and service rollouts, and leads assigned projects, including retail work for mergers and acquisitions and bank conversions. The manager also tracks retail location and individual performance metrics, coordinates reports related to retail incentives, verifies incentive payouts, and submits reports for executive approval. The position is based on-site in Omaha, Nebraska, and regularly works in an office setting using computers and electronic media.

Requirements

Five years of bank retail operations experience in a multi-branch setting.
Experience developing retail processes and procedures.
Excellent interpersonal skills and professional demeanor.
Computer skills, especially the ability to work in Windows-based systems.
Bachelor’s degree preferred; an equivalent combination of education and experience may be substituted.

Nice To Haves

Bachelor’s degree.

Responsibilities

Provide daily operational, product, compliance, and system support to retail bank employees and management by telephone or in person.
Develop and update retail operating procedures and intranet resources.
Partner with support departments and frontline retail associates to identify issues and needs.
Assist retail employees and management in researching and resolving operational issues.
Identify opportunities to streamline processes and remove obstacles for frontline teams.
Oversee bank retail operations audits, including working with retail staff to complete onsite branch audits and documenting audit results.
Complete monetary instrument audits as part of onsite branch audits.
Oversee safe deposit box audits for all bank locations, including past-due boxes, drill and escheatment, right-of-offset entries, and waivers and discounts.
Support operational procedures and project work for the rollout of new bank products and services.
Lead and complete operational projects as assigned.
Participate in teams for retail aspects of mergers and acquisitions, including evaluating and reporting on target organizations’ retail operations, sales, and systems.
Work with training staff to guide onboarding and training of newly acquired employees.
Serve on conversion teams and direct retail functions related to conversion processes for newly acquired banks.
Track retail location and individual performance metrics.
Work with accounting to provide regional leadership teams, including RRMs, with reports for tracking retail incentives.
Verify retail incentive payouts with RRMs and submit final reports for required executive approval.