Retail: Operations Manager

The Operations Manager role at Gymshark is crucial to the seamless running of their Flagship store in London. The role involves supporting the whole team in bringing Gymshark to life and building a hyper-localized and engaged community. The Operations Manager will be responsible for ensuring a unique and enhanced customer experience, managing stock movement and replenishment, maintaining exceptional standards, and ensuring the safety of both team members and customers. They will also be involved in store processes and compliance, sustainability commitments, and supporting the overall day-to-day running and strategic execution of the store.

• Support the management of a smooth, unified commerce experience, striving to initiate and evolve an enhanced and unique customer experience
• Support stock management and movement including audits, delivery, and rapid replenishment
• Maintain exceptional standards with daily floor walks, checking team scheduling and monitoring supplies. Ensure daily operations are well managed and run smoothly
• Support store management to ensure both team and customers are kept safe and sound at all times (Health and Safety, all LP considerations)
• Support all store processes and compliance, identifying needs, delivering training, and maintaining accurate and consistent process management
• Be a role model for all in-store sustainability commitments, and support team members to understand and participate
• Responsible for supporting the overall day-to-day running and strategic execution of the store, while thinking about the 'what next' and being present to the now
• Identify and share opportunities both within your pillar and for the wider Gymshark business
• Delivering feedback and working alongside your co-collaborators globally
• Support with the hiring, developing, and leading of a diverse and world-class team
• Support the management of your team, delivering training, creating learning opportunities, and supporting everyone to be their best
• Strive to achieve KPIs for your pillar, as demonstrated by the business, by motivating your team through passionate leadership and coaching
• Be a role model for brand, customer experience, product knowledge, and operational best practice and be able to train the wider team
• Support Gymshark's most important assets: our people, customers, and community. Ensure they and their environment are safe and sound at all times. Also have responsibility for physical assets such as building, stock, and tech and ensure any losses are minimized and everything is running as it should
• Support the store management with the execution of store-driven projects as and when needed
• Proven experience in an Operations role
• Experience in a retail Team Lead/Management role
• Experience of working in a fast-paced, high volume, agile environment
• Experience managing teams and are passionate about development
• Community building in a new market
• Comfortable working in a digital environment
• Highly effective communicator, written and verbal
• You are comfortable shifting gears and spinning multiple plates
• Must be able to take and give constructive feedback

• Proven experience in an Operations role
• Experience in a retail Team Lead/Management role
• Experience of working in a fast-paced, high volume, agile environment
• Experience managing teams and passionate about development
• Community building in a new market
• Comfortable working in a digital environment
• Highly effective communicator, written and verbal
• Comfortable shifting gears and spinning multiple plates
• Must be able to take and give constructive feedback
• Action Oriented: Enjoys working hard; Is action oriented and full of energy for the things he/she sees as a challenge.
• Planning: Accurately scopes out length and difficulty of tasks and projects; Sets objectives and clear goals; Breaks down work into manageable process steps; Develops schedules and tasks/people assignments; Anticipates and adjusts for problems and roadblocks; Measures performance against goals.
• Priority Setting: Spends his/her time and the time of others on what’s important; Eliminates roadblocks; Can quickly sense what will help or hinder accomplishing a goal; Creates focus.
• Motivating Others: Creates a climate in which people want to do their best; Invites input from each person and shares ownership and visibility; Is someone people like working for and with.
• Customer Focused: Is dedicated to meeting the expectations and requirements of internal and external customers; Acts with customers in mind.
• Learning on the Fly: A relentless and versatile learner; Open to change; Analyses both successes and failures for improvement.

• 33 days holidays (including Bank Holidays) + your birthday
• Employer pension contributions up to 7%
• Contribution to a gym membership
• 50% Gymshark Discount
• Financial, Physical and Mental Wellbeing Support
• Paid time off when you’re physically and mentally unwell
• Very Generous Family Leave package – we support you extending your family
• Bonus potential