Retail Operations Associate

Teddy Baldassarre•Westlake, OH

7d•$28 - $32•Onsite

About The Position

The Retail Operations Associate owns the day-to-day operational flow between Teddy Baldassarre’s Westlake boutique and warehouse. This on-site, hands-on role keeps high-value inventory accurate, secure, and in the right place. The associate fulfills online orders from boutique inventory, manages in-store pickups and inventory transfers, supports repairs, audits, consignment, content, and event activity, and maintains accurate store inventory records. The position reports to the Senior Director of Operations and works closely with the Warehouse, Merchandising, Customer Success, and Content teams. It offers broad experience across luxury retail operations, inventory management, and omnichannel fulfillment.

Requirements

High school diploma and 1–3 years of experience in retail operations, fulfillment, or inventory management.
Experience handling high-value products such as watches, jewelry, or similar goods.
Strong attention to detail and follow-through on high-volume, recurring tasks.
Ability to manage shifting priorities and frequent interruptions.
Valid driver's license with a clean driving record and reliable transportation for daily travel between locations.
Ability to perform physical inventory handling and transfers across locations in all weather conditions.
Ability to lift and move boxes and stand for extended periods.
Clear, professional written communication, especially in fast-moving Slack channels.
High level of integrity, accountability, and discretion when handling secure inventory.

Nice To Haves

Luxury retail experience.
Familiarity with Shopify, POS systems, inventory software, and shipping platforms.
Interest in or knowledge of watches and horology.

Responsibilities

Pull, prepare, and fulfill online orders sourced from boutique inventory, including last-minute and expedited orders.
Securely package high-value timepieces and prepare shipments using ground, air, and USPS services.
Complete warranty activations, record serial numbers when necessary, and maintain accurate documentation for fulfilled orders.
Coordinate carrier pickups and drop off shipments when pickups are missed.
Identify and escalate order exceptions, including holds, cancellations, and orders requiring rerouting.
Receive, organize, and secure pick-up-in-store orders in designated storage; prepare them for client pickup, including warranty activation.
Investigate and resolve pick-up-in-store discrepancies and maintain accurate counts of ready and waiting orders.
Manage special-request, pick-up-in-store, content, consignment, and supply transfers between the boutique and warehouse.
Deliver, receive, unpack, and put away transfers at both locations, maintaining accurate product-movement records.
Perform the weekly boutique audit and support brand-specific inventory audits.
Keep boutique safes organized, secure, and accurate; maintain organized and accurate back-of-house storage, showcases, and supplies.
Locate, prepare, and ship consignment pieces back to vendors; coordinate secure courier pickups and inspect and document consignment condition.
Coordinate repairs with customer service, including shipping watches out and receiving repaired watches back into the store.
Process return authorizations originating from the boutique.
Transfer and deliver watches to the Content team for filming and return them to inventory.
Prepare inventory, displays, and orders for in-store and off-site events and process event returns.
Support visual merchandising, including resetting windows and maintaining display standards.
Post the morning store unfulfilled count and end-of-day operations summary, including transfers, orders fulfilled, pick-up-in-store status, and repairs.
Communicate inventory needs, product availability, and operational updates across teams in Slack.
Participate in team and quarterly operations meetings.