Retail Operations Analyst

eJam•Santa Ana, CA

14h•$75,000 - $90,000•Hybrid

About The Position

eJam is hiring a Retail Operations Analyst to monitor how its products sell in stores and online across retailers including Target, Walmart, Kroger, and QVC. The role turns retailer point-of-sale, inventory, and syndicated data into decisions about in-stock performance, replenishment, sell-through, and retail profitability. The analyst owns retailer portals and item data, the weekly performance package, trade spend and deductions, and the operating rhythm between Sales, Supply Chain, Marketing, and Finance. The position includes analyzing weekly retailer data; maintaining account- and SKU-level performance reporting; interpreting syndicated and panel data; and coordinating with the data team to keep the BigQuery retail dashboard current. It also supports demand forecasting, purchase order planning, item setup, launches and SKU transitions, and identifying out-of-stock or overstock risks. The analyst tracks and validates trade spend, promotions, chargebacks, and deductions, works with Finance on disputes and accruals, and builds account- and SKU-level profitability views. The role also prepares materials for line reviews, joint business planning, and buyer meetings, maintains retailer documentation and scorecards, and documents or automates recurring operating procedures. The position is hybrid in Santa Ana, California, with the option to work fully remotely.

Requirements

3 to 7 years of experience in retail operations, sales operations, category management, or retail analytics at a CPG or consumer products company selling to national retailers.
Experience pulling and analyzing weekly POS, inventory, and in-stock data from Walmart Retail Link or Supplier One, Target Partners Online, Kroger, or a comparable retailer portal.
Experience building or supporting a retail demand forecast, purchase order plan, or open-to-buy process involving lead times and weeks of supply.
Experience reconciling retailer trade, promotions, chargebacks, and deductions, or building a retailer P&L; ability to identify deductions that harmed margin.
Experience using NielsenIQ, Circana, SPINS, or Numerator to assess velocity, distribution, penetration, or promotional lift.
Advanced Excel skills, including pivots, lookups, Power Query, and data modeling.
Comfort with SQL or BigQuery and experience with dashboards in Looker Studio, Tableau, or Power BI.
Uses AI, primarily Claude, as a working tool every day and checks its output before sharing it.
Bachelor's degree in business, supply chain, analytics, finance, or a related field.

Nice To Haves

Cin7 or another inventory system.
1WorldSync or GDSN item setup experience.
OTIF and fill rate management experience.
Trade promotion management tools experience.
QVC or TV shopping account experience.
Food or confectionery shelf-life planning experience.

Responsibilities

Pull and analyze weekly POS, inventory, in-stock, and replenishment data from retailer portals.
Build and maintain a weekly retail performance package by account and SKU, including velocity, distribution and ACV, in-stock performance, OTIF, promotional lift, and plan versus actual.
Analyze syndicated and panel data to evaluate category trends, competitive shelf position, and household penetration gaps.
Maintain the retail dashboard in BigQuery in coordination with the data team.
Work with Supply Chain and Cin7 on retail demand forecasts, purchase order planning, item setup and attributes, new item launches, and SKU transitions across stores and e-commerce.
Identify out-of-stock and overstock risks by account and recommend replenishment and allocation actions.
Track trade spend, promotions, chargebacks, and deductions by retailer; validate them against agreements; and coordinate disputes and accruals with Finance.
Build account- and SKU-level retail profitability views, including trade, freight, fees, and contribution, and contribute to budgets and forecasts.
Prepare line review, joint business planning, and buyer meeting materials with the Sales lead.
Maintain retailer documentation, scorecards, and communications.
Create and document retail operating procedures and automate recurring reporting with Claude.