Retail Online Experience Advisor

DriveTime•Mesa, AZ

9d•Onsite

About The Position

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

Requirements

High School Diploma required.
Associates degree preferred.
Must be able to remain in a stationary position at least 75% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, etc.
Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
This position could require moving objects up to 20 pounds.

Nice To Haves

Passionate and goal oriented.
A mind for the details.
Ability to work well in a high-functioning team environment.
Excellent verbal and written communication skills.
Timely.
Positive emotional resilience.

Responsibilities

Clearly communicate the sales process to customers to build interest and engagement.
Facilitate the customer communication journey to set, confirm, and follow up on appointments with potential customers via phone, text, email, and chat platforms.
Accurately transition customers to retail locations, ensuring all relevant information is conveyed.
Leverage CRM and online databases to manage leads and drive dealership visits.
Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
Develop professional relationships with customers and dealerships to identify vehicle needs.
Fully explain the steps of the sales process to customers.
Work as a contributing member of the Sales team by partnering with dealerships in meeting monthly sales goals and revenue targets.
Maintain positive working relationships with immediate team members and the company’s sales and dealership employees.
Conduct business within DriveTime policies and procedures.
Other duties as assigned