Online Remote Representative - No Experience

AIL • Macon, GA

2d • Remote

About The Position

AO Globe Life is expanding its virtual team and seeking motivated, service-driven professionals to join us as Remote Benefits Representatives. You'll work directly with individuals and families through scheduled virtual appointments, help them understand available supplemental benefits, answer questions, assist with enrollment, and provide continued client support. This opportunity combines Customer Service, Benefits Education, Client Relationships, and Consultative Insurance Sales. Previous insurance experience is not required. We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated individuals learn the business.

Requirements

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional home workspace
• Be comfortable using Zoom and web-based applications
• Be comfortable communicating with clients through phone and video
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License
• Friendly and comfortable communicating with people
• A strong verbal and written communicator
• An active listener
• Service-oriented
• Professional and dependable
• Positive and solution-focused
• Self-motivated
• Personally accountable
• Organized with strong time-management skills
• Comfortable working independently from home
• Able to collaborate within a virtual team
• Coachable and receptive to feedback
• Goal-oriented
• Interested in professional growth
• Committed to ethical, client-focused service

Nice To Haves

• Previous insurance experience is not required.
• Entry-level applicants, recent graduates, veterans, customer-service professionals, and career changers are encouraged to apply.
• Previous experience in Customer Service, Member Services, Client Relations, Healthcare, Hospitality, Education, Retail, Administrative Support, Banking, Financial Services, Call Centers, Military Service, Recruiting, Account Management, Insurance, Sales may transfer well.

Responsibilities

• Meet with clients through scheduled Zoom and phone appointments
• Connect with individuals and families interested in available benefits
• Ask questions to better understand each client's needs and priorities
• Listen carefully to questions and concerns
• Explain benefit and coverage information in clear, understandable language
• Help clients evaluate available options
• Provide personalized, needs-focused recommendations
• Assist eligible clients with applications and enrollment
• Complete applicable documentation
• Assist with beneficiary information
• Conduct applicable benefit and policy reviews
• Provide continued follow-up and client service
• Maintain accurate digital client records and documentation
• Conduct virtual benefits consultations
• Reviewing client priorities
• Explaining coverage features
• Helping clients compare available benefit options
• Answering questions
• Providing needs-based recommendations
• Guiding clients through applications
• Assisting with enrollment
• Helping complete required documentation
• Supporting clients after enrollment

Benefits

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Union representation through OPEIU Local 277 where applicable
• Renewal and residual income opportunities
• Professional coaching
• One-on-one mentorship
• Leadership-development programs
• Virtual business technology and resources
• Performance bonuses
• Achievement awards
• Team recognition
• Leadership conferences
• Professional-development events
• Company-sponsored incentive travel
• Performance contests
• Additional career-development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed