Online Student Experience Coordinator

Lackawanna College•Scranton, PA

About The Position

Lackawanna College is seeking an Online Student Experience Coordinator to implement and enhance student success and retention initiatives for online learning. This role involves collaborating with various college departments to provide technology and learning support to online students, ensuring their academic success. The college is recognized as one of the "Best Places to Work in PA" and is dedicated to providing quality education and career development opportunities.

Requirements

Bachelor’s degree required.
Minimum two (3) years of experience with online coursework, advising, student support, or related areas.
Proficient technical skills and demonstrated expertise working with various appropriate software, including various LMS platforms.
Ability to prioritize responsibilities.
Ability to work with a diverse student body, and to clearly communicate instructions.
Excellent time management and organizational skills.
Excellent written and spoken communication skills.
Excellent interpersonal skills.
Proven initiative and resourcefulness
Problem-solving skills and professionalism.
Commitment to fulfillment of the College mission

Nice To Haves

Coursework in instructional technology, education, student development, and/or higher ed leadership strongly preferred.
Teaching and familiarity with Canvas LMS strongly preferred.

Responsibilities

Ensure that on-boarding protocols for first-year online students are successfully carried out and maintain lines of communication with related College offices, when required.
Assist in the registration of incoming online students and help connect incoming students with support as needed.
Serve as point-of-contact for online student questions and inquiries, delivering proactive and responsive support.
Collaborate with Enrollment, Advising, Student Success, and eLearning to develop and implement online retention initiatives, and other strategies for maintaining a high-quality online student experience.
Advise online students, ensuring graduation progress and assisting students with necessary referrals for completion.
Oversee early alert processes to identify and support at-risk online students through proactive outreach and intervention, while delivering institutional training on retention systems across departments and centers.
Assess and document student compliance of eLearning policies and procedures.
Oversees the eCD COL 101 ONLINE course shell for changes and updates.
Facilitates College 101 sessions as required.
Assists in planning and participating in academic orientation programs, Welcome Weekend activities, Open House, Career and Student Success workshops/events and other college-wide events to help enhance students’ first experiences of Lackawanna College
Provide career development and guidance, networking strategies, interviewing, resume, and cover letter writing skills, portfolio development and using the web for career research as needed.
Works during high impact periods, which include, but are not limited to: annual forum, graduation, orientations, week prior to the start of the semester, first two weeks of the semester, last two weeks of the semester prior to finals, and advising periods.
Other relevant duties are associated with Student Success and the eLearning division.