Retail Omni Fulfillment Associate

DICK'S Sporting Goods • Salem, NH

2d

About The Position

The Retail Omni Fulfillment Associate supports store operations and creates an exceptional shopping experience through helpful customer service, high brand and execution standards, and efficient completion of operational processes. The role assists with omni-channel fulfillment, including Ship From Store (SFS), Buy Online Pickup in Store (BOPIS), and curbside pickup. It also processes merchandise received at the store, maintains merchandising and presentation standards, supports loss prevention and inventory control, and helps create an inclusive, safe, and respectful store environment. The associate takes an all-hands-on-deck approach to supporting the store team and performs other tasks as assigned by management.

Requirements

• Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
• Ability to stand or walk for extended periods of up to four hours.
• Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of up to two hours continuously.

Nice To Haves

• Prior retail sales, operations, maintenance, or customer-focused experience is preferred.

Responsibilities

• Greet teammates and customers, and proactively approach athletes to understand their needs and support their shopping experience.
• Process merchandise and products received at the store according to established programs and procedures.
• Uphold company merchandising and presentation standards.
• Assist with omni fulfillment processes, including Ship From Store (SFS), Buy Online Pickup in Store (BOPIS), and curbside pickup, meeting company service level standards.
• Participate in loss prevention procedures related to omni-channel processes.
• Assist with daily FedEx Box Count Audits according to company inventory control and loss prevention standards.
• Follow policies and procedures related to safety, loss prevention, and standard operating procedures, and maintain the confidentiality of company information.
• Help create an inclusive store environment where teammates and customers feel welcome, safe, and respected.
• Support the team across the store and perform other tasks as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed