Retail Office Manager II

WSFS Bank•Wilmington, DE

18h•Onsite

About The Position

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose. The Retail Office Manager II will be responsible for achieving branch growth and service goals, while also having responsibility for leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets. This role will be responsible for observing branch activities and behaviors while ensuring that they align with Bank's strategy. The incumbent will provide day-to-day management and coaching for a team of 5 – 12 branch Associates, which will include staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent coaching and feedback. The Retail Office Manager will also provide administrative control over the functions of the office, including but not limited to branch budgeting, branch profitability management, and critical operational duties to ensure branch compliance. This role will oversee activities in order to promote the growth of the branch office and attract new business which includes recognizing opportunities for cross-selling and developing Associates to maximize selling and service skills. The Retail Office Manager will be empowered to make sound business decisions that are mutually beneficial for both the customer as well as the bank.

Requirements

Bachelor’s degree or equivalent experience in retail banking.
Minimum of 5 years of management or supervisory experience in a retail banking environment.
Previous extensive business development experience with a proven successful track record.
Previous experience in branch operations, including procedures, policies, control, and regulations.
Strong knowledge of deposit and retail loan products; familiarity with business lending products.
Knowledge of financial fundamentals, including computation of interest and monthly payments.
Strong coaching, development skills and a degree of creativity.
Strong knowledge of teller operations and processing.
Strong verbal and written communication skills and presentation skills.
Proficient in basic computer skills.
Presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Responsibilities

Achieving branch growth and service goals.
Leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets.
Observing branch activities and behaviors while ensuring that they align with Bank's strategy.
Providing day-to-day management and coaching for a team of 5 – 12 branch Associates, which will include staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent coaching and feedback.
Providing administrative control over the functions of the office, including but not limited to branch budgeting, branch profitability management, and critical operational duties to ensure branch compliance.
Overseeing activities in order to promote the growth of the branch office and attract new business which includes recognizing opportunities for cross-selling and developing Associates to maximize selling and service skills.
Making sound business decisions that are mutually beneficial for both the customer as well as the bank.