Office Manager II

Rothman Orthopaedics•Willow Grove, PA

1d•Onsite

About The Position

The Office Manager II is responsible for the fiscal oversight of a medical office (> 35,000 Annual UE, and/or unique identifiers) including supervising all office staff, and may oversee an Office Lead at a satellite location. The Office Manager II has demonstrated experience maintaining stable operations at a smaller scale, and is transferring the skill set to a larger, more complex setting. The focus of the Office Manager II is to create an engaged team of employees to assure an exceptional patient experience, from initial contact to care follow up. The Office Manager II has a basic understanding of the overall practice financial model, and is focused on impacting local referral sources to continue to develop the regional physician network. This position has adequate knowledge of RO's policies and procedures and is an accessible resource for the office’s employees, physicians, patients and customers. Service, clinical and fiscal excellence, with the ability to grow a medical practice is the responsibility of the incumbent.

Requirements

High School or GED required
One (1) to three (3) years medical practice management experience or equivalent
Computer skills including, but not limited to, MS Office

Nice To Haves

Associate's or Bachelor's degree preferred
Orthopaedic medical practice operations preferred

Responsibilities

Organizes daily office operations and procedures including planning, reviewing and maintaining office schedules.
Assumes fiscal responsible for P&L, co-pay collection, batch reconciliation, petty cash, precertification processes and overtime management.
Communicates information to customers, physicians, and staff.
Collaborates with Clinical Support staff to ensure that quality patient care and services are provided.
Addresses patient complaints to full resolution.
Maximizes office productivity through proficient use of time.
Maximizes FTE utilization.
Monitors work processes and evaluates outcomes.
Resolves employee and physician complaints; consulting with regional managers as necessary.
Networks with referring and primary care physicians, insurance carriers and nurse case managers while working closely with Marketing and the Business Office
Conducts regularly scheduled staff meetings.
Attends and participates in Manager meetings and Manager/Director meetings as required.
Assists transcription department with the collection of missing dictation.
Participates in the interview process of new hires and termination of staff.
Trains, and assesses all staff.
Evaluates performance and recommend merit increases, promotions, and disciplinary actions.
Maintains personnel records on all staff including vacation and sick leave, reviews and disciplinary documentation in conjunction with Human Resources and Payroll departments.
Adheres to and enforces all Human Resource policy and procedures.
Oversees medical supply inventories and reordering stock when necessary following the guidelines of the Accounting and Inventory Supply Manager.
Ensures that all accounting documentation (invoices, receipts, purchase orders) are handed in a timely manner.
Manages payroll and monitor staffing hours and schedules.
Contributes to short and long term organizational planning as a member of the management team.
Resolves problems in administrative areas and ensuring compliance with regulations and standards.
Serves as a liaison between clinic and internal as well as external agencies.
Manages and maintains office space.
Troubleshoots and maintains office equipment
Exemplifies the Mission, Vision and Values of the organization.