Retail Office Manager II

WSFS Bank•Wilmington, DE

1d•Onsite

About The Position

At WSFS Bank, the Retail Office Manager II is responsible for achieving branch growth and service goals, and for leading and coaching a team of 5-12 sales and service professionals to meet or exceed Bank targets. This role involves observing branch activities to ensure alignment with Bank strategy, providing day-to-day management and coaching, including staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent feedback. The incumbent also handles administrative control over office functions such as branch budgeting, profitability management, and critical operational duties to ensure compliance. The manager oversees activities to promote branch growth and attract new business, recognizing cross-selling opportunities and developing Associates' selling and service skills. They are empowered to make sound business decisions beneficial to both customers and the bank. The position requires flexibility with scheduling, typically a 40-hour work week including 2-3 Saturdays a month, with the understanding that the schedule can change based on business needs.

Requirements

Bachelor’s degree or equivalent experience in retail banking
Minimum of 5 years of management or supervisory experience in a retail banking environment
Previous extensive business development experience with a proven successful track record
Previous experience in branch operations, including procedures, policies, control, and regulations
Strong knowledge of deposit and retail loan products
Familiarity with business lending products
Knowledge of financial fundamentals, including computation of interest and monthly payments
Strong coaching and development skills
A degree of creativity
Strong knowledge of teller operations and processing
Strong verbal and written communication skills
Presentation skills
Proficient in basic computer skills
Presently authorized to work for any employer in the United States and will not require work visa sponsorship from WSFS Bank now or in the future

Responsibilities

Achieving branch growth and service goals
Leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets
Observing branch activities and behaviors while ensuring that they align with Bank's strategy
Providing day-to-day management and coaching for a team of 5 – 12 branch Associates
Making staffing decisions
Conducting performance appraisals
Providing training to Associates
Making promotion and salary recommendations
Providing consistent coaching and feedback
Providing administrative control over the functions of the office, including branch budgeting and branch profitability management
Performing critical operational duties to ensure branch compliance
Overseeing activities to promote the growth of the branch office and attract new business
Recognizing opportunities for cross-selling
Developing Associates to maximize selling and service skills
Making sound business decisions that are mutually beneficial for both the customer as well as the bank