Retail Office Manager II

WSFS Bank•Wilmington, DE

1d•Onsite

About The Position

The Retail Office Manager II at WSFS Bank is responsible for achieving branch growth and service goals, while also leading and coaching a team of 5-12 sales and service professionals to meet or exceed all set Bank growth and service targets. This role involves observing branch activities and behaviors to ensure alignment with the Bank's strategy. The incumbent will provide day-to-day management and coaching, including staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent feedback. The Retail Office Manager will also maintain administrative control over office functions, such as branch budgeting, profitability management, and critical operational duties to ensure branch compliance. This position oversees activities to promote branch growth and attract new business, recognizing opportunities for cross-selling and developing Associates to maximize selling and service skills. The manager is empowered to make sound business decisions that are mutually beneficial for both the customer and the bank. The incumbent must be flexible with scheduling, working a 40-hour week including 2-3 Saturdays a month, with the schedule subject to change based on business needs.

Requirements

Must have a Bachelor’s degree or equivalent experience in retail banking
Must have a minimum of 5 years of management or supervisory experience in a retail banking environment
Must have previous extensive business development experience with a proven successful track record
Previous experience in branch operations, including procedures, policies, control, and regulations is required
Must have a strong knowledge of deposit and retail loan products
Familiarity with business lending products
Must have knowledge of financial fundamentals, including computation of interest and monthly payments
Strong coaching, development skills and a degree of creativity are required
Must possess a strong knowledge of teller operations and processing
Strong verbal and written communication skills and presentation skills are required
Must be proficient in basic computer skills
Presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States

Responsibilities

Achieving branch growth and service goals
Leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets
Observing branch activities and behaviors while ensuring that they align with Bank's strategy
Providing day-to-day management and coaching for a team of 5 – 12 branch Associates
Making staffing decisions
Conducting performance appraisals
Providing training
Making promotion and salary recommendations
Providing consistent coaching and feedback
Providing administrative control over the functions of the office, including but not limited to branch budgeting, branch profitability management, and critical operational duties to ensure branch compliance
Overseeing activities in order to promote the growth of the branch office and attract new business
Recognizing opportunities for cross-selling
Developing Associates to maximize selling and service skills
Making sound business decisions that are mutually beneficial for both the customer as well as the bank