Retail Merchandising Support Associate, SouthPark Mall - Part Time

Macy's • Charlotte, NC

1d • Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising or Front of House Colleague, helps deliver a seamless and inspiring in-store experience. The role supports merchandise movement and placement, visual presentation, organized and shoppable displays, and accurate pricing and promotional signage. It also involves welcoming customers, offering assistance, supporting sales, and collaborating with colleagues across departments to promote a positive and hospitable shopping environment.

Daily work includes updating mannequins and floor layouts, recovering sales floors and fitting rooms, replenishing merchandise, updating signs and prices, and supporting merchandise moves. Associates assist customers, share loyalty program benefits, help meet sales goals, and work with the team to reorganize and restock the department in preparation for the next business day. The position is part-time, with schedules typically ranging from 12 to 24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to create customer connections, contribute to sales goals, and participate in sales-boosting events.
• Ability to create a welcoming and friendly environment for customers and colleagues.
• Ability to learn about store products and guide customers based on their needs and product features and choices.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to use point-of-sale technology and digital tools, including processing register transactions.
• Ability to work effectively with colleagues at all levels and across departments.
• Ability to meet daily sales goal challenges.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Execute merchandise movement and placement strategies and support visual merchandising.
• Update mannequins and reset floor layouts in line with company directives.
• Maintain clean, organized, well-presented, and shoppable sales floors and displays, including fitting rooms.
• Update pricing and promotional signage and replenish merchandise.
• Greet customers, listen to their needs, and provide assistance and product guidance.
• Support sales goals, sales-boosting events, customer acquisition, credit account openings, and loyalty program enrollment or benefits sharing.
• Use point-of-sale technology and digital tools to assist customers and process transactions.
• Collaborate with colleagues across departments to support sales and the customer experience.
• Reorganize departments, restock merchandise, and prepare the space for the next business day.
• Maintain dependable attendance and punctuality and follow applicable safety rules and procedures.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed