About The Position

The Retail Merchandising Support Associate is a merchandising and front-of-house colleague responsible for merchandise movement and placement, visual presentation, and maintaining an organized, shoppable sales floor. The role includes updating mannequins and floor layouts, aligning displays with company directives, replenishing merchandise, recovering the sales floor and fitting rooms, and keeping pricing and promotional signage accurate and current. Associates also welcome customers, listen to their needs, provide assistance and product guidance, share loyalty benefits, and help acquire new customers by opening credit accounts. They collaborate across departments to support sales goals and contribute to a hospitable, positive customer experience. The position requires regular attendance and punctuality, flexible availability, use of point-of-sale technology and digital tools, and the physical ability to stand, move, lift, reach, and perform other tasks described in the posting. Schedules depend on business needs and colleague availability; weekend shifts are required.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to create customer connections, help achieve sales goals, and participate in sales-boosting events.
  • Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
  • Ability to learn about store products and provide guidance based on customers’ needs and product features and choices.
  • Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers, and process register transactions.
  • Ability to work with colleagues at all levels and across departments.
  • Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology required for job functions.

Responsibilities

  • Execute merchandise movement and placement strategies.
  • Support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives.
  • Maintain clean, organized, and shoppable sales floors and fitting rooms through recovery, replenishment, and merchandise moves.
  • Keep pricing and promotional signage accurate and up to date.
  • Greet customers, listen to their needs, offer assistance, and provide product guidance.
  • Share loyalty program benefits and acquire new customers by opening credit accounts.
  • Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
  • Collaborate with colleagues across departments to support sales goals and customer experience.
  • Help reorganize and restock departments and prepare the sales floor for the next day.
  • Meet daily sales goals and participate in sales-boosting events.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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