Retail Merchandising Support Associate, Roosevelt Field - Full Time
About The Position
The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, helps deliver a seamless and welcoming in-store experience. The role executes merchandise movement and placement strategies, enhances the sales floor’s visual appeal, maintains organized and shoppable displays, and keeps pricing and promotional signage accurate and up to date. Associates also greet customers, offer assistance, and collaborate with colleagues across departments to support sales and a positive, hospitable store environment. Daily work includes updating mannequins, resetting floor layouts according to company directives, recovering the sales floor and fitting rooms, replenishing merchandise, updating signs and prices, and supporting merchandise moves. Associates listen to customers and provide product guidance, promote loyalty benefits and credit accounts, use point-of-sale technology and digital tools, and help meet sales goals. They also reorganize and restock their department to prepare for the next day. The position requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. The role involves standing, moving, reaching, lifting, and other physical activities, as well as using computers and register equipment.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to create customer connections, contribute to sales goals, and participate in sales-boosting events.
- Ability to create a welcoming and friendly environment and foster meaningful conversations.
- Ability to learn about store products and provide customer guidance based on customer wants, product features, and choices.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers, and process register transactions.
- Ability to work seamlessly with colleagues at all levels and across departments.
- Ability to talk, lift, move, stand, and reach; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology necessary to perform job functions.
Responsibilities
- Execute merchandise movement and placement strategies, including updating mannequins and resetting floor layouts according to company directives.
- Maintain the visual appeal and organization of the sales floor, displays, fitting rooms, and department.
- Keep pricing and promotional signage accurate and up to date; replenish merchandise and support merchandise moves.
- Greet customers warmly, listen to their needs, and provide assistance and product guidance.
- Promote loyalty program benefits and acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Help achieve daily sales goals and participate in sales-boosting events.
- Collaborate with colleagues across departments to support sales and elevate the customer experience.
- Restock and reorganize the department and prepare the space for the next day.
- Maintain dependable attendance and punctuality and follow applicable employment policies and safety procedures.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
