Retail Merchandising Support Associate, Short Pump Town Center - Full Time
About The Position
As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the visual appeal of the sales floor, maintain organized and shoppable displays, and keep pricing and promotional signage accurate and current. Your attention to detail and operational excellence contribute directly to the customer experience. You are a visible, welcoming presence who greets customers and offers assistance, and you collaborate with colleagues across departments to support sales and provide hospitality. Day-to-day work includes preparing and organizing the sales floor, updating mannequins and layouts according to company directives, assisting customers, recovering the sales floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting merchandise moves. You also share loyalty program benefits, help customers with their needs, and work with the team to reorganize and restock departments for the next business day. Colleagues are expected to pursue improvement, take pride in their work, contribute to sales goals, and learn from one another. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays. Physical requirements include talking, lifting, standing, constant movement, reaching, bending, kneeling, crouching, and climbing ladders. The position also involves frequent use of computers and other technology, including handheld equipment and cash registers.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to build customer connections, help the store achieve sales goals, and participate in sales-boosting events.
- Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
- Ability to learn about store products and provide customers with guidance based on their needs, product features, and choices.
- Ability to use point-of-sale technology and digital tools to support transactions and the shopping experience.
- Ability to work with colleagues at all levels and across departments.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift up to 50 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Execute merchandise movement and placement strategies.
- Enhance the visual appeal of the sales floor and maintain organized, shoppable displays.
- Keep pricing and promotional signage accurate and up to date.
- Prepare and organize the sales floor; update mannequins and reset floor layouts according to company directives.
- Greet customers, listen to their needs, and provide friendly, thoughtful assistance and product guidance.
- Recover the sales floor and fitting rooms, replenish merchandise, and support merchandise moves.
- Share loyalty program benefits and assist with acquiring new customers by opening credit accounts.
- Collaborate with colleagues across departments to support sales and improve the customer experience.
- Reorganize departments, restock merchandise, and prepare the space for the next business day.
- Work toward daily sales goals and participate in sales-boosting events.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
