Retail Merchandising Support Associate, Woodfield - Part Time

Macy's•Schaumburg, IL

1d•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising or Front of House Colleague, helps deliver a seamless and inspiring in-store experience. The role involves moving and placing merchandise, maintaining visually appealing and organized sales floors and displays, and keeping pricing and promotional signage accurate and up to date. The associate is also a welcoming presence who greets customers, listens to their needs, and offers assistance. Working with colleagues across departments, the associate supports sales and contributes to a positive, hospitable store environment. Daily work includes supporting visual merchandising by updating mannequins and floor layouts in line with company directives; recovering sales floors and fitting rooms; replenishing merchandise; updating signs and pricing; and carrying out merchandise moves. Associates assist customers, share loyalty program benefits, support sales goals, and help reorganize and restock the department at the end of the day. The position is part-time, with part-time colleagues typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Create connections with customers and help the store achieve sales goals.
Learn about store products and provide guidance based on customers’ wants, product features, and choices.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Effectively use point-of-sale technology and digital tools.
Work seamlessly with colleagues at all levels and across departments.
Ability to talk, lift, move, stand, and reach with arms and hands.
Stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Move and place merchandise according to merchandising strategies and company directives.
Maintain visually appealing, organized, and shoppable sales floors and displays.
Update mannequins and reset floor layouts to support visual merchandising.
Keep pricing and promotional signage accurate and current.
Recover sales floors and fitting rooms, replenish merchandise, and support merchandise moves.
Greet customers, listen to their needs, and provide assistance and product guidance.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Work with colleagues across departments to support sales, meet shared goals, and enhance customer experience.
Reorganize the department, restock merchandise, and prepare the space for the next business day.
Attend to customers and colleagues with a welcoming, friendly, and collaborative approach.
Meet daily sales goal challenges and participate in sales-boosting events.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice