Retail Merchandise Manager

Michaels Stores • Wilmington, DE

19d • Onsite

About The Position

The Retail Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. The role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through effective workload planning and inventory management. The manager assists the Store Manager with leadership, policy and procedure compliance, and company programs; provides Manager-on-Duty coverage; and trains, coaches, and develops team members. The position also supports customer service, store conditions, asset protection, and operational continuity.

The role is based at the Wilmington, North Carolina store. It requires working nights, weekends, and early mornings, and involves frequent customer interactions in a fast-paced retail environment. The physical work includes standing and moving throughout the store, bending, lifting, carrying, reaching, stretching, climbing ladders or step stools, repetitive motions, and handling merchandise and fixtures weighing up to 25–50 pounds with or without reasonable accommodation.

Michaels describes its purpose as fueling the joy of creativity and celebration. The company operates more than 1,300 stores in 49 states and Canada, along with online stores, and owns Artistree, a manufacturer of custom and specialty framing merchandise.

Requirements

• At least 3 years of retail leadership experience.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast-paced environment with frequent customer interactions.
• Availability to work nights, weekends, and early mornings.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, including compliance with applicable laws and requirements.
• Ensure execution of company policies and standards, holding the team accountable for store conditions and results.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution, including timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Plan workloads and prioritize daily tasks in partnership with store leadership to align staffing and execution with business needs.
• Execute and maintain SISO (Store-In-Stock Optimization) routines to support in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Maintain a clean, organized, customer-ready store, including backroom organization and sales floor recovery.
• Manage inventory control to ensure product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, accurate documentation, and proper inventory adjustments.
• Manage store damages procedures, including proper handling, reporting, and shrink reduction.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining asset protection practices and reducing shrink through awareness, compliance, and safe operations.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts and access to partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed