Retail Merchandise Manager

Michaels Stores•Indianapolis, IN

1d•Onsite

About The Position

The Retail Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. The role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management. The manager assists the Store Manager with SOP and company-program compliance, leads store execution and team accountability, and provides Manager-on-Duty coverage. The role oversees merchandise flow, inventory routines, merchandising standards, promotional sets, pricing, fulfillment, receiving, returns, and damages procedures. It also includes training and developing team members and supporting Asset Protection practices. The position involves frequent movement throughout the store, extended periods standing, handling merchandise and fixtures, and working in a fast-paced environment with frequent customer interactions. Work hours include nights, weekends, and early mornings.

Requirements

At least 3 years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Availability to work nights, weekends, and early mornings.
U.S. applicants must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures and Company programs, including compliance with applicable laws and requirements.
Ensure execution of Company policies and standards, holding the team accountable for store conditions and results.
Provide Manager-on-Duty coverage and maintain floor leadership, service standards, and operational continuity.
Lead truck execution, including timely unloading, accurate sorting, and efficient merchandise flow to the sales floor.
Plan workloads and prioritize daily tasks with store leadership to align staffing and execution with business needs.
Execute and maintain SISO routines to support in-stock levels, replenishment accuracy, and sales readiness.
Oversee Planogram execution and ensure merchandising sets are completed accurately and on schedule.
Establish and maintain visual merchandising standards, including product placement and presentation.
Support a clean, organized, and customer-ready store, including backroom organization and sales floor recovery.
Manage inventory control to ensure product accuracy, integrity, and efficient stock movement.
Execute ad sets and ensure promotional signage and product placement are compliant and customer focused.
Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
Oversee Ship from Store fulfillment and ensure orders are picked, packed, and shipped efficiently and accurately.
Process RTVs and ASN receiving, ensuring compliance, accurate documentation, and proper inventory adjustments.
Manage store damages procedures, including proper handling and reporting to reduce shrink.
Train, coach, and develop team members through onboarding and ongoing skill-building across assigned departments.
Partner in maintaining Asset Protection practices and reducing shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.