Retail Merchandise Manager

Michaels•Wilmington, NC

17d•Onsite

About The Position

The Retail Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. The role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through effective workload planning and inventory management. The manager supports the Store Manager, leads store operations and team development, and helps maintain company standards, customer service, inventory accuracy, and asset protection.

Requirements

At least 3 years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Work hours include nights, weekends, and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements.
Ensure execution of company policies and standards, holding the team accountable for store conditions and results.
Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
Lead truck execution, including timely unloading, accurate sorting, and efficient movement of merchandise to the sales floor.
Plan workloads and prioritize daily tasks in partnership with store leadership, aligning staffing and execution to business needs.
Execute and maintain SISO (Store-In-Stock Optimization) routines to support in-stock levels, replenishment accuracy, and sales readiness.
Oversee Planogram execution, ensuring merchandising sets are completed accurately and on schedule.
Establish and maintain visual merchandising standards, including initial product placement and presentation.
Support a clean, organized, customer-ready store, including backroom organization and sales floor recovery.
Manage inventory control to ensure product accuracy, integrity, and efficient stock movement.
Execute promotional ad sets, ensuring signage and product placement are compliant and customer focused.
Complete price changes accurately and on time, maintaining pricing integrity on the sales floor and in systems.
Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, accurate documentation, and proper inventory adjustments.
Manage store damage procedures, ensuring appropriate handling, reporting, and shrink reduction.
Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
Partner in maintaining Asset Protection practices to reduce shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.