AAA Membership Sales Specialist

AAA Club Alliance • Beckley, WV

1d • Onsite

About The Position

AAA Club Alliance is hiring an experienced, full-time Retail Membership Sales Specialist for its store at 1004 N Eisenhower Drive, Beckley, WV 25801. The role focuses on selling and processing AAA memberships, growing sales through upgrades and add-ons, and providing expert assistance with membership questions. The specialist also supports cashiering, Tag and Title, and IDEMIA services when applicable.

The store is open Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m. The position has a 37.5-hour work week and does not require Sunday work. Starting base compensation is $15.50 to $19.83 per hour, adjusted based on experience, geographic location, and other job-related factors. The position is also eligible for incentive pay, averaging $162 to $500 per month.

Requirements

• At least three years of sales and customer service experience.
• Effective written and oral communication skills.
• Computer proficiency, including the ability to navigate multiple websites and programs.
• Notary Public designation or willingness to obtain it within six months of employment.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
• Ability to obtain any necessary membership license or other license required to perform the position's essential functions.

Responsibilities

• Sell and process new AAA memberships, maximizing opportunities to upsell and cross-sell upgrades and add-ons.
• Engage the membership base through in-store sales, responses to inquiries, and outbound calls.
• Welcome new members, present promotions, and initiate conversations about upgrade opportunities.
• Accurately document leads and customer interactions.
• Provide guidance and support for membership-related inquiries.
• Provide backup assistance with cashiering, Tag and Title, and IDEMIA services, if applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off during the first year; the posting also states associates can accrue up to three weeks during their first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Incentive pay, with an average payout of $162 to $500 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED