Retail Market President
About The Position
The Retail Market President guides, directs, and coaches employees to deliver exceptional service and achieve strategic customer experience and profitability goals while complying with legal and regulatory requirements and Bank policies. The role advises customers on products and strategies that meet their financial objectives, identifies referral opportunities, and supports sales and service activities. It fosters a culture aligned with BMO’s purpose, values, diversity, and inclusion; builds collaborative teams; and attracts, retains, and develops talent. The position develops and executes market and branch business plans, sales strategies, and business development initiatives to acquire and retain customers, grow revenues and wallet share, and improve customer satisfaction. It builds community and customer relationships, develops referral networks, conducts prospecting, monitors account and team performance, and resolves escalated sales or relationship issues. The role works across BMO and with internal and external stakeholders to identify opportunities, implement initiatives, address performance gaps, and deliver financial and customer service goals. The Retail Market President provides strategic advice to senior leaders, analyzes business challenges and trends, recommends organizational improvements, and leads operational programs and sales, service, and people strategies. Responsibilities include managing operating expenses, ensuring regulatory and policy compliance, protecting customer and Bank information, and identifying suspicious activity related to money laundering. The position applies BMO’s Risk Management Framework and makes risk-informed decisions in line with approved risk appetite and applicable laws and policies. Broader work or accountabilities may be assigned as needed.
Requirements
- Typically 9 or more years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
- Previous supervisory or management experience.
- Expert knowledge of retail banking products and services.
- Expert knowledge of the competitive marketplace and trends in product offerings.
- Expert knowledge of branch operational processes and policies.
- Expert knowledge of branch technologies, processes, and performance metrics.
- Expert knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Expert verbal and written communication skills.
- Expert analytical and problem-solving skills.
- Expert influence skills.
- Expert collaboration and team skills, with a focus on cross-group collaboration.
- Ability to manage ambiguity and make data-driven decisions.
- Applicable licenses and registrations are required for roles involving regulated securities or insurance activities, including supervision of registered representatives. Potential requirements include SIE, State Life & Health Insurance, and Series 6, 63, 65, or Series 7, 66.
Nice To Haves
- Current Market President, Regional Manager, or District Manager experience is preferred.
Responsibilities
- Guide, direct, and coach employees to deliver exceptional customer service and achieve sales, service, and profitability objectives.
- Foster a culture aligned with BMO’s purpose, values, diversity, and inclusion; build collaborative teams and attract, retain, recognize, and develop talent.
- Develop, maintain, and execute market and branch business plans and sales strategies to grow the business, acquire and retain customers, and increase wallet share.
- Create business development strategies, collaborate with BMO partners, conduct cold calls, and build community networks and referral sources.
- Understand customer banking and credit card needs and provide strategic advice and product recommendations in the customer’s best interests.
- Maintain relationships with key customers, prospects, and centers of influence; monitor accounts and client relationships.
- Address escalated sales, relationship, or customer issues and resolve complex situations or escalate them as appropriate.
- Monitor sales and service performance against plans, identify gaps and best practices, and implement action plans to address issues and improve results.
- Act as a trusted advisor to senior leaders, analyze strategic issues and trends, and recommend measures to improve organizational effectiveness.
- Lead the implementation and execution of branch, national, and regional programs, products, processes, and sales and service initiatives.
- Coordinate with internal and external stakeholders to leverage sales, fulfillment, and referral opportunities and ensure alignment.
- Communicate goals, plans, assignments, and strategies to support financial and customer service outcomes.
- Plan and control unit operating expenses in accordance with forecasts.
- Maintain current knowledge of retail banking and credit card practices and trends, and expertise in applicable regulations, policies, audit standards, and branch operations.
- Maintain confidentiality of customer and Bank information and identify and report suspicious activity potentially related to money laundering.
- Apply BMO’s Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, and laws.
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives and discretionary bonuses may be included, depending on the position’s pay type.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
