Market Retail Coordinator

Union State Bank•Arkansas City, KS

22h•Onsite

About The Position

The Market Retail Coordinator provides operational support to the Director of Retail Operations and leadership and operational support to retail staff in the assigned market. The role plans, directs, and organizes daily retail operations; serves new and existing customers with prompt, accurate, and friendly service; and manages, coaches, and develops supervised retail staff. The coordinator also performs branch-level deposit operations duties as needed. The position supports new account and teller operations through training, procedural guidance, customer service, staffing coverage, and process improvement. It coordinates market staffing, participates in hiring, schedules staff, supports implementation of products and procedures, oversees back-counter and teller-capture processes, and conducts branch operational audits and internal-control reviews. The coordinator also supports sales goals, evaluates staff performance, provides monthly coaching, and recommends personnel actions to the supervisor. The role requires knowledge of retail products, banking services, account setup and ownership, software capabilities, and regulatory compliance. It involves frequent travel between facilities and is performed in an office environment. Union State Bank is an equal opportunity employer.

Requirements

High school graduate or GED required.
Minimum four years in a retail branch banking environment and sales experience preferred.
Understand federal, state, and Union State banking rules and regulations.
Ability to communicate effectively with internal and external contacts verbally and in writing.
Background in customer service and sales.
Demonstrated proficiency in operations, transaction accuracy, and referrals.
Detail-oriented and organized, with the ability to identify and solve problems quickly.
Ability to multitask and follow policies, procedures, and regulatory banking requirements.
Excellent computer skills and knowledge.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Demonstrated leadership abilities and ability to work with all levels within the organization.
Ability to foster a team environment and strong people skills.
Ability to handle confidential information and positively represent the company.
Bank-related courses are strongly recommended.
Some college-level education or military equivalent preferred.

Nice To Haves

Some college-level education or military equivalent.
Minimum four years in a retail branch banking environment and sales experience.
Bank-related courses.

Responsibilities

Provide operational and customer service support to new account staff in the market.
Train new account users on the BPM New Account Platform and conduct or coordinate training on procedures, policies, and regulatory compliance.
Maintain appropriate currency levels and order or deposit currency as needed.
Identify ways to improve account-opening processes and customer experience while complying with regulations.
Perform new account opening processes to support market staffing needs.
Provide operational and customer service support to teller staff in the market.
Administer the Integrated Teller System in the market.
Oversee, coordinate, or conduct teller training with the VP of Retail on processes, policy, procedures, and regulations.
Improve teller processes and customer experience while maintaining regulatory compliance.
Coordinate anti-money laundering training and reporting at market and branch levels with the Director of Retail Operations.
Perform teller duties as needed to support market staffing needs.
Analyze and coordinate staffing among market branches to maintain appropriate staffing levels for service and efficiency.
Participate in interviews and hiring for market retail staff.
Schedule market staff and approve time-off requests.
Work with the Director of Retail Operations to provide direction, training, and support to market branch retail staff.
Coordinate implementation of new products, services, and procedures with the Director of Retail Operations.
Oversee market back-counter and teller-capture processes.
Conduct audits and internal-control reviews of branch operations in the market.
Attend and actively participate in team, market, and bank sales meetings.
Improve selling and cross-selling knowledge in the market.
Assist management with implementing and tracking market sales goals and performance.
Evaluate market retail staff performance and provide monthly coaching on performance, improvement areas, and career development.
Recommend compensation decisions, hiring, and disciplinary action for direct reports to the supervisor.
Evaluate, recommend, and implement processes and procedures to promote consistency among market branches.
Maintain current knowledge of retail products, banking services, account ownership and setup, software capabilities, and regulatory compliance for deposit accounts, safe deposit boxes, and retail operations.
Recommend methods to management for improving bank retail operations.
Assist the Chief Risk Officer and Director of Retail Operations in identifying risk.
Perform other duties as required or assigned.
Supervise assigned facility retail staff and new account staff in the market.