Market Operations Coordinator

Peregrine Health Corporate • Nashville, TN

20h

About The Position

As a Market Operations Coordinator at Peregrine Health, you will support partner operations by coordinating with patients, providers, and cross-functional teammates to help ensure care is delivered efficiently and on time. You will manage provider panels and appointment scheduling for behavioral health visits across customer sites, monitor patient visit cadence, and optimize provider calendars for clinical impact. You will also help patients and providers use technology to enhance care delivery and foster clear communication with providers and client clinics for a coordinated care experience.

Requirements

• At least 2 years of experience in a healthcare operations, scheduling, or administrative support role.
• Strong organizational skills and attention to detail, with the ability to manage a high volume of tasks and communications.
• Excellent professional, empathetic, and clear communication skills with patients, providers, and internal teams.
• Comfort with technology.
• A problem-solving mindset and a calm, solutions-oriented approach to last-minute changes or conflicts.
• A mission-driven attitude and desire to make a meaningful difference in behavioral health access and delivery.

Nice To Haves

• Telehealth or behavioral health experience.
• Experience using scheduling tools, EHRs, or CRM systems.

Responsibilities

• Own end-to-end scheduling for behavioral health appointments across partner sites, including initial bookings, rescheduling, and cancellations.
• Coordinate follow-up visits and referrals to support timely continuity of care and clear communication with partner organizations.
• Serve as the central point of contact for appointment logistics by confirming visits, resolving scheduling conflicts, and keeping stakeholders aligned.
• Monitor patient visit cadence and proactively flag gaps in care as part of panel management.
• Maintain and manage provider calendars, optimizing appointment blocks, reducing downtime, and aligning schedules with patient demand and site needs.
• Assist patients and providers in using digital tools, platforms, and resources to optimize the care experience.
• Communicate and collaborate with providers and client clinic sites to support care coordination, patient engagement, and operational excellence.
• Collaborate with operations and clinical leadership to anticipate and solve logistical challenges.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed