Associate, Market Operations
About The Position
Pivot Energy is seeking an experienced and highly motivated Associate, Market Operations, to drive the community solar Subscription to Cash (STC) revenue cycle for select community solar markets within its RevOps department. The role focuses on optimizing subscription management, utility partnerships, customer experience, and SunCentral platform development, while identifying ways to improve efficiency, streamline processes, and maintain high-quality outcomes. The Associate works with multifunctional project teams to manage community solar subscription revenue for Pivot Energy and its clients, follow standard operating procedures, manage community solar data, support customers, report business results, escalate issues, propose solutions, and support other projects assigned by the manager. The position calls for a business-focused, customer-centric, process-oriented, and data-driven person who can balance multiple priorities in a fast-paced environment. It includes a salary range of $75,000–$85,000, depending on relevant experience, and eligibility for the company’s bonus plan.
Requirements
- At least 1 year of community solar industry experience is preferred.
- Demonstrated ability to improve processes, troubleshoot, implement solutions, and deliver high-quality business results.
- Exceptional interpersonal skills and an aptitude for building trust and rapport.
- Curious and self-directed, with the ability to work autonomously and consistently meet deadlines.
- High proficiency with Microsoft Office, Salesforce, AI, and data analytics tools.
- Alignment with Pivot’s values, including kindness, empathy, integrity, professionalism, balance, impact, and determination.
Responsibilities
- Manage community solar subscriptions, projects, programs, and utility relationships within assigned community solar markets.
- Set monthly subscription allocation strategies to comply with program rules, optimize revenue, mitigate attrition, and reduce payment risk.
- Review and approve monthly utility data to ensure accurate calculation of subscription revenue, subscriber savings, and bill credit transfer invoices.
- Ensure compliance with applicable community solar program rules, consumer protection policies, and financier-related requirements.
- Execute monthly revenue reporting and the subscription bill credit invoice cycle.
- Communicate with customers and utility contacts to resolve community solar subscription issues efficiently.
- Support third-party client relationships and related community solar subscription service agreements, as applicable.
- Contribute to a high-performing, collaborative, and results-driven team culture.
- Adhere to standard operating procedures, manage community solar data, report business results, escalate issues, and propose solutions.
Benefits
- Eligibility for the company’s bonus plan, with a target bonus based on the role.
- Health, dental, and vision insurance, with up to 100% of premiums covered by the company.
- Four weeks of vacation in year one, with increasing accrual rates based on work anniversary.
- Company-paid life insurance and short- and long-term disability coverage.
- Parental leave.
- 401(k) matching after a vesting period.
- Work-from-home stipend for new employees.
- Public transit reimbursement.
- Paid time off for community volunteering.
- Charitable donation matching up to $500 per year.
- Professional development and educational reimbursements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
