Associate, Market Operations

Pivot Energy • Chicago, IL

9d

About The Position

Pivot Energy is seeking an experienced, motivated Associate, Market Operations, to drive the community solar Subscription to Cash (STC) revenue cycle for selected markets within the RevOps department. The role focuses on subscription management, utility partnerships, customer experience, and SunCentral platform development, while improving efficiency, streamlining processes, and supporting revenue growth and customer satisfaction. The Associate works with multifunctional project teams and is responsible for following standard operating procedures, managing community solar data, supporting customers, reporting business results, escalating issues, proposing solutions, and supporting other projects assigned by their manager. The position requires a business-focused, customer-centric, process-oriented, data-driven approach and the ability to balance priorities in a fast-paced environment.

The estimated base salary is $75,000–$85,000, depending on relevant experience. The role is eligible for the company's bonus plan, with a target bonus based on the role. Pivot Energy is a national renewable energy provider that develops, finances, builds, owns, and manages solar and energy storage projects. The company describes its work as advancing clean energy, equitable access, community investment, and positive environmental and social impact.

Requirements

• Demonstrated ability to improve processes, troubleshoot, implement solutions, and deliver high-quality business results.
• Exceptional interpersonal skills and an aptitude for building trust and rapport.
• Naturally curious and self-directed, with the ability to work autonomously and consistently meet deadlines.
• High proficiency with Microsoft Office, Salesforce, AI, and data analytics tools.
• Alignment with Pivot’s values, including kindness, empathy, integrity, professionalism, balance, impact, and determination.

Nice To Haves

• At least 1 year of community solar industry experience is preferred.

Responsibilities

• Manage community solar subscriptions, projects, programs, and utility relationships within assigned community solar markets.
• Set monthly subscription allocation strategies that comply with program rules, optimize revenue, mitigate attrition, and reduce payment risk.
• Review and approve monthly utility data to ensure accurate calculation of subscription revenue, subscriber savings, and bill credit transfer invoices.
• Ensure compliance with applicable community solar program rules, consumer protection policies, and financier-related requirements.
• Execute monthly revenue reporting and the subscription bill credit invoice cycle.
• Communicate with customers and utility contacts to resolve community solar subscription issues efficiently.
• Support third-party client relationships and related community solar subscription service agreements, as applicable.
• Contribute to a collaborative, high-performing, results-driven team culture.

Benefits

• Company bonus plan, with target bonus based on the role.
• Health, dental, and vision insurance, with up to 100% of premiums covered by the company.
• Four weeks of vacation in year one, with increasing accrual rates based on work anniversary date.
• Company-paid life insurance and short- and long-term disability coverage.
• Parental leave.
• 401(k) matching after a vesting period.
• Work-from-home stipend for new employees.
• Public transit reimbursement.
• Paid time off for volunteering in the community.
• Charitable donation matching up to $500 per year.
• Professional development and educational reimbursements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed