Market Retail Coordinator

Union State Bank • Arkansas City, KS

8d • Onsite

About The Position

The Market Retail Coordinator provides operational support to the Director of Retail Operations and leadership and operational support to retail staff in the assigned market. The role plans, directs, and organizes daily retail operations, supports customers and banking relationships, and manages, coaches, and develops supervised retail staff. It also performs branch-level deposit operations as needed.

The coordinator supports new account and teller staff through operational assistance, training, compliance oversight, and process improvements. The position coordinates market staffing, participates in hiring, schedules staff, approves time-off requests, and evaluates employee performance. It also oversees market back-counter and teller-capture processes, conducts branch-operation audits and internal-control reviews, and helps implement products, services, procedures, and sales goals.

The role works with retail and risk leadership to identify risks, maintain regulatory compliance, and improve consistency and service across market branches. It requires frequent travel between facilities and is performed in an office environment.

Requirements

• High school graduate or GED.
• Understand federal, state, and Union State banking rules and regulations.
• Ability to communicate effectively verbally and in writing with internal and external contacts.
• Background in customer service and sales.
• Demonstrated proficiency in operations, transaction accuracy, and referrals.
• Detail-oriented and organized, with the ability to identify and solve problems quickly.
• Ability to multitask and follow policies, procedures, and regulatory banking requirements.
• Excellent computer skills and knowledge, including proficiency in Word, Excel, Outlook, and PowerPoint.
• Demonstrated leadership abilities and ability to work with all levels within the organization.
• Ability to foster a team environment and strong people skills.
• Ability to handle confidential information and positively represent the company.

Nice To Haves

• Some college-level education or military equivalent.
• At least four years of experience in a retail branch banking environment and sales experience.
• Bank-related courses are strongly recommended.

Responsibilities

• Provide operational and customer-service support to new account staff and teller staff in the market.
• Train new account users on the BPM New Account Platform and coordinate training on new-account procedures, policies, and regulatory compliance.
• Maintain appropriate currency levels and order or deposit currency as needed.
• Perform new account opening and teller duties to support market staffing needs.
• Administer the Integrated Teller System in the market.
• Coordinate and conduct teller training with the VP of Retail on processes, policies, procedures, regulations, and operational efficiency.
• Coordinate with the Director of Retail Operations on anti-money-laundering training and reporting at market and branch levels.
• Analyze and coordinate staffing among market branches to maintain appropriate service and efficiency levels.
• Participate in interviewing and hiring retail staff; schedule market staff and approve time-off requests.
• Work with the Director of Retail Operations to provide direction, training, and support to branch retail staff and to implement new products, services, and procedures.
• Oversee the market back-counter and teller-capture process.
• Conduct audits and internal-control reviews of branch operations in the market.
• Attend and actively participate in team, market, and bank sales meetings; enhance market selling and cross-selling knowledge.
• Assist management with implementing and tracking sales goals and performance.
• Evaluate market retail staff and provide monthly coaching on performance, improvement areas, and career development.
• Recommend compensation decisions, hiring, and disciplinary actions for direct reports to the supervisor.
• Evaluate, recommend, and implement processes and procedures to promote continuity among market branches.
• Stay knowledgeable about retail products, banking services, ownership and account structures, software capabilities, and regulatory compliance related to deposit accounts, safe deposit boxes, and retail operations.
• Recommend methods to improve the bank's retail operations.
• Assist the Chief Risk Officer and Director of Retail Operations in identifying risk.
• Perform other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED