Retail Manager - Oakland Community College - Auburn Hills Campus
About The Position
The Retail Manager, referred to in the posting as the Campus Store Manager, provides leadership for all facets of campus store operations. The role leads teams to drive sales growth and deliver a high-quality customer service experience while maintaining brand and operational excellence. The manager cultivates mentorship and continuous development, monitors financial metrics and store performance, and contributes to short- and long-term planning. The role also supports a Regional Manager with store operations and campus relationships. The manager executes daily operations during regular and peak periods, oversees sales promotions and course materials activities, and works with the Regional Manager to review financials and drive sales. The position manages campus partnerships and outreach, leads full-cycle talent management, and promotes a solutions-focused customer service culture. It may also oversee a café or convenience store, ensuring compliance with health and food safety regulations.
Requirements
- Bachelor's degree or equivalent.
- 3–5 years of retail management or strong customer service experience.
- General computer skills.
- Strong organizational, time management, and problem-solving skills.
- Strong customer service, communication, and presentation skills.
- Strong analytical skills and financial acumen.
- Advanced relationship-building skills, with demonstrated ability to influence a team and conduct customer outreach.
- Travel of less than 10%.
Nice To Haves
- Academic retail experience.
Responsibilities
- Execute operating plans and daily operations for traditional and peak periods in line with company objectives.
- Execute sales promotions, special events, book signings, merchandise displays, store layouts, and advertising copy.
- Lead in-store course materials activities in collaboration with course materials leadership.
- Partner with the Regional Manager to review store financials and adjust operations to drive sales; meet the annual shrink budget.
- Review and approve store markups, markdowns, and write-offs within company guidelines.
- Ensure the security of company assets, the safety of associates and customers, and adherence to company policies.
- Facilitate campus and community events, communicate store operational activities, participate in strategic partnership reviews, and ensure campus outreach and engagement.
- Support Bookstore Advisory Committees.
- Develop cross-functional teams capable of executing initiatives and meeting operational standards.
- Ensure effective performance management and maintain a culture of accountability.
- Recruit, train, coach, and develop team members.
- Help create and maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience.
- Build and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information and improve market share.
- Answer routine inquiries and handle escalated complaints.
- Ensure the store is neat, clean, and orderly.
- If overseeing a café or convenience store, ensure compliance with health and food safety regulations.
- Perform other duties as assigned to support general store operations.
Benefits
- Medical, dental, and vision coverage.
- Voluntary insurance plans.
- 401(k) with 100% company match up to 4%.
- 80 hours of vacation and sick days.
- 10 paid company holidays.
- Quarterly bonus plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
