Retail Manager

RWB Thrift•Paterson, NJ

13d

About The Position

The Retail Manager oversees all sales-floor activities and day-to-day retail operations at RWB Thrift, with responsibility for improving sales, profitability, productivity, and the customer experience. The role ensures customer-facing areas are organized, stocked, visually appealing, and operated according to company standards, while providing fast, accurate, and friendly service. The manager works alongside employees to observe performance, set daily expectations, and provide coaching. The Retail Manager trains and develops Retail Supervisors, ensuring they have the skills and resources to supervise retail activities, maintain store standards, and meet sales targets. The role also manages staffing and scheduling, supports recruiting and onboarding, handles employee concerns in partnership with the General Manager and Human Resources, and helps ensure compliance with company policies and applicable regulations. The manager collaborates with store leadership and other departments, monitors retail performance, and provides administrative support to the General Manager.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within given instructions, prescribed routines, and accepted practices.
Ability to understand written and spoken English and communicate verbally and in writing in English may be necessary for interactions with customers, donors, colleagues, and supervisors.
Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds and frequently exert up to 25 pounds of force.
Ability to stand for extended periods and perform regular repetitive motions and manual tasks.
Ability to maintain balance and agility on narrow, slippery, or moving surfaces and during agile tasks.
Visual acuity at 20 inches or less and 20 feet or more.
Must wear closed-toe shoes for safety.

Nice To Haves

Proficiency in both English and Spanish.
High school diploma or GED.
Previous thrift, retail, warehouse, or customer-facing experience; experience is preferred but not required.

Responsibilities

Oversee daily retail operations and keep the sales floor organized, stocked, and visually appealing.
Manage sales-floor schedules to provide adequate coverage, meet business needs, optimize labor utilization, and minimize overtime.
Ensure products from the backroom are processed and displayed efficiently on the sales floor.
Drive sales and profitability by optimizing retail processes and improving the customer shopping experience.
Monitor and analyze sales data and retail metrics, report on performance, identify trends and opportunities, and implement improvements.
Work alongside the retail team to observe, assess, and coach performance and set daily work expectations.
Train, develop, and mentor Retail Supervisors; provide ongoing coaching, feedback, and development opportunities.
Conduct performance evaluations and manage performance fairly and equitably.
Ensure Retail Supervisors have the skills and resources needed to supervise retail activities, maintain store standards, and achieve sales targets.
Manage staffing levels according to business needs and assist with employee scheduling and timekeeping monitoring.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate onboarding and support new hires as they transition into their roles.
Maintain an open-door policy for employee concerns and partner with the General Manager and Human Resources to resolve and document concerns and incidents confidentially.
Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
Ensure compliance with company policies, procedures, regulatory guidelines, and state and federal requirements, including wage-and-hour rules, human rights, and equal employment opportunity.
Maintain a clean, organized, and safe retail area, follow safety protocols, prevent accidents, and maintain equipment.
Collaborate with the General Manager and Production Manager to align retail goals with store objectives, and communicate with other departments to support smooth operations.
Monitor turnover, identify trends, and use insights to inform recruitment strategies.
Support the General Manager with supply orders, bill and requisition submissions, and ad hoc data entry as time allows.