Retail Manager

Auberge Collection•Dallas, TX

13d

About The Position

The Retail Manager leads the hotel’s retail operation, creating a thoughtful and welcoming shopping experience for hotel guests, residents, spa guests, and local visitors. Reporting to the Director of Wellbeing, this role oversees daily store operations, team leadership, merchandising, inventory, and financial performance. The Retail Manager curates an elevated assortment that supports the property’s wellbeing experience and reflects its sense of place, while delivering attentive, knowledgeable service.

Requirements

High school diploma or equivalent required.
Three or more years of retail experience, including leadership or supervisory responsibility.
Experience with merchandising, product assortment, inventory management, point-of-sale systems, sales reporting, and vendor coordination.
Ability to lead and coach a team, deliver attentive guest service, communicate clearly, solve problems, and balance service quality with operational and financial goals.
Comfort using common business software and learning hotel or retail systems; ability to prepare and interpret basic sales and inventory reports.
Flexibility to work evenings, weekends, and holidays as business needs require.
Ability to communicate professionally with other team members and guests.

Nice To Haves

Associate or bachelor’s degree in retail management, business, hospitality, or a related field.
High-end or luxury retail experience.

Responsibilities

Lead daily retail operations and maintain a polished, inviting, and well-organized sales environment that reflects hotel service standards.
Welcome guests and residents, learn their interests, and provide thoughtful product recommendations and personal assistance.
Develop and maintain a distinctive, seasonally relevant product assortment in partnership with the Director of Wellbeing, including product research, vendor relationships, buying, and assortment planning.
Oversee visual presentation, product displays, signage, pricing accuracy, and timely updates supporting new arrivals, seasonal moments, and hotel programming.
Manage inventory through ordering, receiving, storage, replenishment, cycle counts, and reconciliation; maintain appropriate stock levels and address discrepancies or shrink concerns.
Monitor sales, average transaction value, inventory turns, margin, and other key results; prepare forecasts and reports, identify opportunities, and take action to meet approved budgets and goals.
Ensure accurate point-of-sale transactions, cash handling, opening and closing procedures, returns, exchanges, and other retail controls.
Recruit, train, schedule, coach, and develop retail team members; set service and selling expectations and provide regular feedback.
Build working relationships with Wellbeing, Front Office, Guest Services, Residences, and other hotel departments to coordinate referrals, guest requests, and promotions.
Resolve guest concerns promptly and professionally, involving hotel leadership as appropriate and following through to support a positive experience.
Communicate professionally with other team members and guests.