Retail Manager F.T. - Personal Designer/Custom Picture Framing
About The Position
The Retail Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales and assists customers in developing memorable framing solutions for their art. The manager assists the Store Manager with store operations, team development, sales and production planning, inventory management, shrink and safety programs, and compliance with company policies and procedures. The role also serves as Manager on Duty and supports customer service, stocking, truck unloading, and omnichannel processes.
Requirements
- Basic computer skills.
- Retail management experience.
- Experience leading a sales team.
- Regular bending, lifting, carrying, reaching, and stretching; ability to move throughout the store and remain standing for long periods.
- Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
Nice To Haves
- Previous custom framing experience is preferred.
Responsibilities
- Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
- Develop and coach the team’s selling behaviors.
- Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
- Achieve individual KPIs and manage the framing team toward its role KPIs.
- Review sales and production workload and create plans that include sales-floor time for networking.
- Manage and execute assigned inventory management processes.
- Manage and execute shrink and safety programs.
- Serve as Manager on Duty.
- Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance management activities.
- Use leadership competencies for continued self-development.
- Partner daily with Managers on Duty regarding framing expectations and other framers.
- Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
- Participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
- Follow Standard Operating Procedures and company programs and ensure a safe environment.
- Acknowledge customers, help locate products, and provide solutions.
- Assist with omnichannel processes.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical, dental, and vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts and partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
