Retail Manager- CLUB Membership

Bass Pro Shops•Sunset Hills, MO

2d•Onsite

About The Position

The Retail Manager for the Bass Pro Shops and Cabela’s CLUB program oversees and drives the CLUB credit program and CLUB customer experience culture throughout the store. As a salaried member of the leadership team, the manager also supports store operations during Manager on Duty shifts. The role focuses on delivering an outstanding CLUB customer experience, developing and coaching outfitters and store leaders, building strong teams, and improving CLUB performance and compliance. The manager serves as the store’s primary CLUB liaison and leads CLUB training, recognition, reporting, operational programs, and instant issuance processes. Other related duties may be assigned based on store business needs. The position operates in a retail/store environment. Travel may be required as needed for training and CLUB off-site events. The work includes frequent communication, regular computer work, walking, and standing; occasional sitting and lifting up to 50 pounds; and occasional exposure to outdoor elements, hot and cold temperatures, and noisy environments. The manager develops objectives and general policies and procedures for a program or functional area within established operational goals. Day-to-day work and decisions do not require direction or review by the immediate supervisor, although end results are reviewed by the supervisor.

Requirements

High school diploma or equivalent.
2 to 4+ years of sales, management, or leadership experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret financial, legal, and technical information, and read and analyze reports.
Ability to write reports and business correspondence and present information effectively to managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Demonstrated use of the team concept of management.
Ability to travel as needed for training and CLUB off-site events.
Ability to communicate frequently, perform regular computer work, walk and stand regularly, and occasionally sit and lift up to 50 pounds.
Ability to occasionally work in outdoor elements, hot and cold temperatures, and noisy environments.

Responsibilities

Promote CLUB benefits and current cost-savings programs, address customer questions and concerns, and develop strategies to improve the CLUB customer experience.
Serve as the primary CLUB liaison to store leadership and outfitters regarding current promotions and customer programs.
Collaborate with internal and external partners to execute onsite and offsite events consistent with CLUB brand standards.
Build collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.
Motivate, train, and coach outfitters and peers, including facilitating CLUB 101 training for new outfitters during onboarding.
Implement the Members Only program and store-level CLUB recognition and engagement initiatives; recognize contributions and successes in obtaining CLUB referrals.
Develop strategies to recruit and retain hourly CLUB outfitters and build strong teams.
Provide timely feedback, coaching, and guidance to underperforming outfitters, including individualized development plans.
Design and execute strategies to meet CLUB metrics; review CLUB performance reports daily.
Partner with the General Manager on corrective action plans for missed metrics.
Execute CLUB operational and compliance programs and coordinate department functions to improve performance and compliance.
Execute store-level training, communications, account servicing, marketing materials, and payments.
Lead the CLUB instant issuance process and train others on inventory management procedures.
Support other areas of the store and perform related duties as assigned based on business needs.