Retail Manager- CLUB Membership

Bass Pro Shops•Sunset Hills, MO

1d•Onsite

About The Position

The Retail Manager for the Bass Pro Shops and Cabela’s CLUB program is a salaried member of the retail leadership team. The role oversees and drives the CLUB credit program and CLUB customer experience culture throughout the store, while also supporting the entire team during Manager on Duty shifts. The position focuses on customer experience, leadership and training, talent development, program compliance, and performance analytics. Other related duties may be assigned to support store needs.

Requirements

High school diploma or equivalent.
2 to 4+ years of sales, management, or leadership experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Demonstrated use of a team-based management approach.
Ability to travel as needed for training and CLUB offsite events.
Ability to communicate constantly; regularly perform computer work, walk, and stand; occasionally sit and lift up to 50 pounds; and occasionally work outdoors in hot or cold temperatures and in noisy environments.

Responsibilities

Promote the CLUB customer service experience and incorporate exclusive CLUB benefits into customer conversations.
Promote current CLUB savings programs by merchandising and signing products for visibility.
Listen to customers and address questions and concerns about the CLUB program; develop strategies to improve the CLUB customer experience.
Serve as the primary CLUB liaison to ensure store leaders and outfitters understand current promotions and programs.
Collaborate with internal and external partners to execute onsite and offsite events in keeping with CLUB brand standards.
Build collaborative relationships with the General Manager, fellow managers, and outfitters.
Motivate and train outfitters to confidently generate referrals; lead by example and coach peers and outfitters.
Facilitate CLUB 101 training for new outfitters during onboarding.
Implement the Members Only program and store-level recognition and engagement initiatives; recognize contributions and referral successes.
Develop strategies to recruit and retain CLUB outfitters and build strong teams.
Promote a positive, outfitter-centric culture and provide timely feedback, coaching, and development plans for underperforming outfitters.
Review CLUB reports and key performance metrics daily; partner with the General Manager on corrective action plans when metrics are missed.
Execute CLUB operational and compliance programs, including training, communications, account servicing, marketing materials, and payments at the retail store.
Lead the CLUB instant issuance process and train others on inventory management procedures.
Support other areas of the store as assigned based on business needs.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical benefits
Dental insurance
Vision insurance
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) retirement savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund