Retail Manager - Athens

America's Thrift Stores•Danielsville, GA

About The Position

The Retail Manager at America’s Thrift supports the Manager III in daily store operations and achieving business goals. The role leads, trains, and develops team members; promotes a positive customer experience; and helps drive operational excellence, store profitability, and community impact through sales, inventory, merchandising, customer service, and team development. The position also supports donation processing and works with store leadership to improve donation flow and the donor and shopping environment. The role requires a flexible schedule that may include days, evenings, weekends, and holidays. Work takes place indoors in a semi-controlled retail environment and outdoors where weather and temperatures may vary. The position involves moving throughout the store, including sales-floor, stockroom, processing, and donation areas, and tolerating typical retail and donation-processing conditions such as dust, odors, and second-hand merchandise.

Requirements

At least 3 years of experience in a retail management, logistics, or operations role.
Strong leadership and team-building skills, with the ability to motivate, coach, and develop team members.
Excellent communication, organizational, and problem-solving abilities.
Proficiency in Microsoft Office Suite and familiarity with point-of-sale (POS) systems.
Ability to multitask, prioritize, and make sound decisions in a fast-paced environment.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to stand and walk for extended periods, bend and reach, and perform repetitive movements.
Ability to stoop, kneel, crouch, balance, climb, push, pull, handle, and carry materials as needed.
Ability to lift and carry up to 50 pounds and push or pull up to 25 pounds, with or without reasonable accommodation.
Ability to safely use ladders or other approved equipment and work at heights of approximately 14 feet.
Ability to use hands and fingers to handle and operate merchandise, equipment, POS systems, and other technology.
Visual and auditory ability to communicate, observe store conditions, inspect merchandise, monitor safety, and perform essential duties.
Ability to work throughout all areas of the store, including the sales floor, stockroom, processing areas, and donation areas.
Ability to work indoors and outdoors in varying weather conditions and tolerate dust, odors, and second-hand merchandise.
Ability to work in a fast-paced environment with interruptions and respond promptly to customer-service, operational, and safety needs.
Ability to work a flexible schedule that may include days, evenings, weekends, and holidays.

Responsibilities

Assist in recruiting, hiring, training, and developing store team members, including supervisors and stock associates.
Coach team members, conduct performance evaluations, and create development plans to improve productivity and engagement.
Foster a positive, inclusive workplace that promotes teamwork, motivation, and career growth.
Model outstanding customer service and train team members in customer-service best practices.
Resolve customer inquiries, concerns, and complaints professionally and efficiently.
Build relationships with customers and the local community to encourage brand loyalty and repeat business.
Support sales targets through merchandising strategies, an engaging shopping environment, and upselling opportunities.
Assist with daily store operations, including opening and closing procedures and maintaining a clean, organized, visually appealing store.
Manage inventory control, product quality, and loss prevention to minimize shrinkage and optimize sales.
Ensure accuracy in cash handling, deposits, and financial reporting.
Enforce company policies, procedures, and safety regulations; conduct regular audits and compliance checks.
Collaborate with People & Culture and Asset Protection on investigations and corrective actions when necessary.
Support donation processing through efficient intake, organization, and donor engagement.
Work with the Manager III and store leadership team to improve store performance through optimized donation flow and a positive donor and shopping environment.
Perform other duties as assigned by management.