Retail Manager - Athens

America's Thrift Stores•Athens, GA

About The Position

The Retail Manager supports the Manager III in the daily operations of the store, delivering a positive shopping experience while helping achieve business goals. The role leads, trains, and develops team members; upholds company values; and drives operational excellence across sales, inventory, merchandising, customer service, and team development. The position contributes directly to store profitability and community impact. America’s Thrift describes itself as a purpose- and community-driven retail company with stores across the South. Its work includes supporting local charities and keeping reusable goods out of landfills. The company reports employing more than 1,500 team members.

Requirements

At least 3 years of experience in retail management, logistics, or operations.
Strong leadership and team-building skills, with the ability to motivate, coach, and develop team members.
Excellent communication, organizational, and problem-solving abilities.
Proficiency in Microsoft Office Suite and familiarity with point-of-sale (POS) systems.
Ability to multitask, prioritize, and make sound decisions in a fast-paced environment.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.

Responsibilities

Assist in recruiting, hiring, training, and developing store team members, including supervisors and stock associates.
Coach team members, conduct performance evaluations, and develop plans to improve productivity and engagement.
Foster an inclusive, positive work environment that promotes teamwork, motivation, and career growth.
Model outstanding customer service and train team members in customer-service best practices.
Address and resolve customer inquiries, concerns, and complaints professionally and efficiently.
Build relationships with customers and the local community to encourage brand loyalty and repeat business.
Support sales targets through merchandising strategies, an engaging shopping environment, and upselling opportunities.
Assist with daily store operations, including opening and closing procedures and maintaining a clean, organized, visually appealing store.
Manage inventory control, product quality, and loss-prevention efforts to minimize shrinkage and optimize sales.
Ensure accurate cash handling, deposits, and financial reporting.
Enforce company policies, procedures, and safety regulations; conduct audits and compliance checks.
Collaborate with People & Culture and Asset Protection on investigations and corrective actions when needed.
Support donation processing through efficient intake, organization, and donor engagement.
Work with the Manager III and store leadership team to improve store performance through optimized donation flow and a positive donor and shopping environment.
Perform other duties as assigned by management.