Retail Manager - Operations

Bass Pro Shops • Portage, IN

1d

About The Position

The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a world-class customer service experience, meets company financial and sales plans, and may open and close the store or serve as Manager on Duty. The manager maintains corporate planograms and leads department associates through hiring, training, scheduling, coaching, performance evaluation, and issue resolution. They also assist customers with buying decisions, recommend products based on customer needs, and promote programs such as CLUB Membership, VOC, and In-Store Pick-up.

Requirements

• Minimum of 3–5 years of retail management experience, with responsibility for one or more Sales Departments.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information and read and analyze reports.
• Ability to write reports and business correspondence.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Demonstrated use of team-based management.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Meet or exceed company financial plans and execute sales plans as directed.
• Open and close the store and fulfill Manager on Duty responsibilities.
• Maintain planograms established by the Corporate Office.
• Staff departments with service-oriented associates; participate in interviewing and selection, coordinate training, prepare or approve performance appraisals, recommend merit or promotional increases, prepare weekly work schedules, coach, and motivate associates.
• Resolve customer and associate issues.
• Carry out supervisory responsibilities in accordance with company policies and applicable laws, including hiring and training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and resolving complaints and problems.
• Assist customers in making buying decisions by identifying and evaluating needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
• Analyze problems and perform needs assessments, adapting broad guidelines to achieve desired results.
• Make recommendations that affect policies, procedures, and practices.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed