Assistant Store Manager - Relocation Required

America's Thrift Stores•West Point, GA

3d•$40,000

About The Position

As a Retail Manager with America’s Thrift, you will play a key role in daily store operations, ensuring a positive shopping experience while supporting the Manager III in achieving business goals. You will lead, train, and develop team members, uphold company values, and drive operational excellence. Your work across sales, inventory, merchandising, customer service, and team development will contribute to store profitability and community impact. The role involves supporting recruiting and team development, delivering excellent customer service, supporting sales and merchandising goals, and overseeing operational areas such as store opening and closing, inventory control, cash handling, safety, compliance, and donation processing. The Retail Manager works closely with the Manager III and store leadership team to improve performance and create a positive environment for shoppers and donors. The position requires physical activity throughout the store, including standing and walking for extended periods, lifting and carrying up to 50 pounds, and working at heights of up to approximately 14 feet. Work takes place indoors and may also involve outdoor exposure to varying weather. A flexible schedule may include days, evenings, weekends, and holidays based on business needs.

Requirements

At least 3 years of experience in a retail management, logistics, or operations role.
Strong leadership and team-building skills, including the ability to motivate, coach, and develop team members.
Excellent communication, organizational, and problem-solving abilities.
Proficiency in Microsoft Office Suite and familiarity with point-of-sale (POS) systems.
Ability to multitask, prioritize, and make sound decisions in a fast-paced environment.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to work a flexible schedule that may include days, evenings, weekends, and holidays based on business needs.
Ability to stand and walk for extended periods, primarily on tile and concrete surfaces.
Ability to bend, reach, and perform repetitive movements associated with retail and operational activities.
Ability to stoop, kneel, crouch, balance, climb, push, pull, handle, and carry merchandise, equipment, or other materials as needed.
Ability to lift and carry up to 50 pounds and push or pull up to 25 pounds, with or without reasonable accommodation.
Ability to use ladders or other approved equipment and work at heights of up to approximately 14 feet.
Ability to use hands and fingers to handle, grasp, feel, and operate merchandise, equipment, POS systems, and other technology.
Visual and auditory ability necessary to communicate effectively, observe store conditions, inspect merchandise, monitor safety, and perform essential responsibilities.
Ability to move throughout the sales floor, stockroom, processing areas, donation areas, and other operational spaces.
Ability to work indoors in a semi-controlled retail environment and outdoors where varying weather conditions and temperatures may occur.
Ability to tolerate normal retail and donation-processing conditions, including dust, odors, and second-hand merchandise.
Ability to work in a fast-paced environment with interruptions and respond promptly to customer-service, operational, and safety-related needs.

Responsibilities

Assist in recruiting, hiring, training, and developing store team members, including supervisors and stock associates.
Provide coaching, performance evaluations, and development plans to improve team productivity and engagement.
Foster a positive and inclusive work environment that promotes teamwork, motivation, and career growth.
Lead by example in delivering outstanding customer service and train team members on customer-service best practices.
Address and resolve customer inquiries, concerns, and complaints professionally and efficiently.
Build relationships with customers and the local community to support brand loyalty and repeat business.
Support sales targets by optimizing merchandising strategies, creating an engaging shopping environment, and promoting upselling opportunities.
Assist in overseeing daily store operations, including opening and closing procedures and maintaining a clean, organized, and visually appealing store.
Manage inventory control, product quality, and loss prevention efforts to minimize shrinkage and optimize sales.
Ensure accuracy in cash handling, deposits, and financial reporting.
Enforce company policies, procedures, and safety regulations through regular audits and compliance checks.
Collaborate with People & Culture and Asset Protection on investigations and corrective actions when necessary.
Support donation processing by ensuring efficient intake, organization, and donor engagement.
Work with the Manager III and store leadership team to improve store performance through optimized donation flow and a positive donor and shopping environment.
Perform other duties as assigned by management.