General Manager - Relocation Required

America's Thrift Stores•Houma, LA

About The Position

The General Manager (listed in the position details as Manager III) leads a thrift store in a fast-paced retail and production environment. In partnership with the District Manager and Store Leadership Team, the General Manager is responsible for the location’s financial and operational performance, including budgeting, financial reporting, profit and loss, donated-product quality, loss prevention, pricing, production, merchandising, customer relations, and community engagement. The role inspires the store leadership team and team members to uphold America’s Thrift’s mission, values, and culture. The General Manager develops the store team through hiring, onboarding, training, coaching, performance management, succession planning, and advancement opportunities. The role oversees retail, processing, dock, and other store teams; manages merchandise, donation flow, budgets, resources, and customer service; and ensures that company policies, safety practices, security procedures, and operating standards are followed. This position requires a flexible schedule that may include weekends, evenings, and holidays. The work takes place across indoor and outdoor retail, warehouse, and donation-processing environments, with potential exposure to varying temperatures and weather, noise, dust, odors, and second-hand merchandise. The role involves significant standing and walking, lifting and moving items, and travel between locations or company events as needed. Relocation is indicated in the posting title, but no relocation terms are specified.

Requirements

At least 5 years of management experience in retail, production, logistics, or processing, or 2 years of successful, proven thrift management experience.
Basic math and computer skills, including creating and manipulating spreadsheets, using computerized time and attendance systems, and using POS systems.
Proficiency with Microsoft Office Suite or related software.
Strong focus on maintaining and improving standard operating procedures.
Ability to embrace change and ambiguity and make sound decisions.
Experience hiring, training, coaching, and developing staff.
Demonstrated ability to inspire and develop store team members to provide exceptional customer service and drive results.
Excellent verbal and written communication and active listening skills.
Ability to interact tactfully and professionally with peers, direct reports, vendors, customers, and community partners.
Ability to conduct business with a strong sense of urgency.
Ability to work with employees at all levels to identify and implement process improvements.
Ability to work independently and collaboratively.
Excellent time management, delegation, and organizational skills, and attention to detail.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to work a flexible schedule, including weekends, evenings, and holidays, as business needs require.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Lead assistant managers overseeing retail, processing, dock, and other store teams.
Interview and hire candidates, and identify and recommend high-performing team members for advancement.
Lead by example to foster trust, employee development, accountability, and engagement.
Support employee development, bench building, and succession planning.
Ensure team members receive timely training on job duties, expectations, policies, and procedures.
Coach and counsel assistant managers, supervisors, and team members, and administer corrective action when appropriate.
Partner with Asset Protection and the People & Culture Business Partner to investigate incidents and coordinate appropriate action with the District Manager.
Use company reports to create and maintain sales floor layouts that maximize sales opportunities.
Assign daily duties to store staff to achieve operational objectives.
Coordinate accurate deposits and change orders and promptly report cash, register, or operational issues.
Partner with the District Manager and People & Culture Business Partner to report and address workplace concerns, including harassment and EEO-related issues.
Oversee onboarding and orientation and ensure employment documentation is complete and accurate.
Oversee store operations, resources, budgets, and financial performance to meet or exceed goals.
Create an atmosphere of exceptional service for team members, donors, shoppers, and charity partners.
Manage merchandise inventory and oversee production levels and merchandise quality to optimize revenue.
Ensure donations flow effectively and comply with published standards, safety requirements, security procedures, and applicable regulations.
Maintain high standards for sales floor presentation and merchandising.
Maintain a safe and secure environment and ensure safety and security procedures are followed.
Comply with and enforce company policies, standards, procedures, and values.
Perform other duties assigned by management.