Assistant Store Manager - Relocation Required

America's Thrift Stores•Cleveland, TN

About The Position

The Manager in Training is a full-time leadership role that supports America’s Thrift’s growth and expansion. The position carries meaningful store leadership responsibilities and provides broad operational experience before transition into a permanent management assignment. The manager supports the company’s mission and values, financial and operational goals, and team development while building expertise across sales, production, donations, loss prevention, merchandising, customer service, and store operations. Relocation within Alabama, Tennessee, Georgia, or surrounding states is required, and regular travel is required during the training period.

Requirements

Strong leadership and people-development skills, including the ability to motivate, coach, train, and develop team members.
Excellent communication and interpersonal skills with a customer-focused approach.
Strong organizational, prioritization, and multitasking skills, with attention to detail in a fast-paced environment.
Previous leadership experience managing a team of 15 or more employees.
Flexibility to work evenings, weekends, and holidays based on business needs.
Ability and willingness to relocate within Alabama, Tennessee, Georgia, or surrounding states.
Proficiency with Microsoft Office Suite and point-of-sale (POS) systems.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to meet the physical demands of the position, including standing and walking for extended periods; bending, reaching, stooping, kneeling, crouching, balancing, climbing, pushing, pulling, and handling or carrying materials; lifting and carrying up to 50 pounds; and pushing or pulling items weighing up to 25 pounds, with or without reasonable accommodation.
Ability to safely use ladders or approved equipment and work at heights up to approximately 14 feet.
Ability to use hands and fingers to handle, grasp, feel, and operate equipment and technology.
Visual and auditory ability to communicate, observe store conditions, inspect merchandise, monitor safety, and perform essential responsibilities.
Ability to move throughout store areas, including sales floors, processing areas, stockrooms, donation and loading areas, and outdoor workspaces.
Ability to operate computers, tablets, telephones, printers, and point-of-sale systems.
Ability to work in a fast-paced environment with interruptions and respond quickly to operational, customer service, staffing, and safety situations.
Ability to work indoors and outdoors in varying weather and temperatures and tolerate normal retail and donation-processing conditions, including dust, odors, noise, and second-hand merchandise.
Ability to work a flexible schedule that may include days, evenings, weekends, and holidays.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Bilingual.

Responsibilities

Collaborate with Asset Protection and the People & Culture Business Partner to investigate incidents involving company assets, equipment, personnel, or operations, and coordinate follow-up with the Manager III and District Manager.
Use independent judgment to delegate daily work to supervisors and team members.
Coordinate and verify deposits and currency exchanges, and promptly report cash, register, or operational concerns.
Lead and inspire the team while fostering a supportive, accountable, and efficient work environment.
Uphold company policies, local regulations, safety protocols, standards, and values.
Conduct performance assessments and provide feedback, coaching, and guidance.
Develop team member behavior and performance to support growth and advancement.
Promote trust, employee growth, accountability, and engagement by leading by example.
Provide coaching, counseling, and disciplinary action to supervisors and team members when necessary.
Facilitate onboarding and orientation and ensure required documentation is complete and accurate.
Use company reports to create and update sales floor layouts to maximize sales potential.
Manage inventory across merchandise categories to support production levels, merchandise quality, and revenue generation.
Oversee donation flow and ensure compliance with company standards, safety protocols, security measures, and applicable regulations.
Support store operations, resources, and budgets to meet or exceed objectives.
Maintain sales-floor presentation and merchandising standards.
Analyze sales performance, identify improvement opportunities, and help implement strategies to achieve sales targets.
Support the Manager III with promotional activities, marketing campaigns, and special events.
Support daily store operations, including opening and closing, cash management, and staff supervision.
Assist with recruiting, hiring, onboarding, and training team members as needed.
Monitor industry trends, competitor activity, and market dynamics to identify opportunities for growth and innovation.
Maintain appealing, organized visual displays that showcase merchandise effectively.
Address customer and team member concerns promptly and professionally.
Foster consistent, outstanding service for team members, donors, shoppers, and charity partners.
Maintain a safe and secure environment by monitoring and reinforcing safety and security procedures.
Perform other duties assigned by management.