Retail Manager - Firearms

Bass Pro Shops•Destin, FL

18d

About The Position

The Retail Manager - Firearms supervises the store’s firearms department and ensures compliance with ATF, state and federal laws, and company policies and procedures. The role oversees merchandise presentation, inventory control, pricing, sales enhancements, staffing, associate development, training, coaching, and customer service. The manager leads firearm compliance, safe-handling, safety, operations, and customer-experience standards. This includes ensuring required forms are completed, maintaining firearms merchandising, managing department line flow, and partnering with the Gun Vault Specialist Team. The role also supports store operations by opening and closing the store, holding responsibility for building keys and alarm codes, and serving as Manager on Duty. The manager staffs and develops the department, including interviewing and selection, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, preparing weekly schedules, and coaching associates. The role resolves customer and associate issues, supports investigations as needed, and performs supervisory duties in accordance with company policies and applicable laws. It also executes sales plans and helps customers make informed buying decisions while promoting programs such as CLUB Membership, customer feedback surveys, and In-Store Pick-up.

Requirements

High school diploma or equivalent.
3–5 years of retail management experience.
Experience that includes firearms safe-handling practices and skill in identifying firearms and ammunition accurately, including their classification and mechanical operation.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information; read and analyze reports; write reports and business correspondence; and present information and respond to questions.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.
Ability to exercise independent judgment, analyze problems, perform needs assessments, and adapt broad guidelines to achieve desired results.
Ability to make recommendations that affect policies, procedures, and practices.

Responsibilities

Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
Execute sales plans to meet or exceed company financial plans.
Open and close the store; maintain responsibility for building keys and alarm codes; and serve as Manager on Duty.
Lead firearm compliance sales standards, ensuring compliance with ATF, state and local laws, company policies, and required forms, including 4473, 3310, state, and internal forms.
Lead safe-handling, safety, operations, and customer-experience standards in the firearms department, including line management and queuing.
Maintain firearms merchandising according to Corporate Office direction.
Complete firearms operations tasks promptly and in accordance with policies, procedures, and regulations.
Partner with the Gun Vault Specialist Team to ensure compliance.
Staff the department with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; and coach and motivate associates.
Oversee firearms compliance coaching and assist with investigations when necessary.
Resolve customer and associate issues.
Perform supervisory responsibilities, including hiring and training, planning and assigning work, directing and evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, customer feedback surveys, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.