Retail Manager - CLUB Membership

Bass Pro Shops • Hooksett, NH

5d • Onsite

About The Position

The Retail Manager for the Bass Pro Shops and Cabela’s CLUB program oversees and drives the CLUB credit program and customer-experience culture throughout the store. As a salaried member of the leadership team, the manager also supports the broader store team during Manager on Duty shifts. The role combines customer experience, coaching and training, talent development, analytics, and operational compliance responsibilities.

The manager promotes CLUB benefits and savings programs, responds to customer questions and concerns, and serves as the primary CLUB liaison for store leadership and outfitters. They build collaborative relationships, train and recognize outfitters, and develop strategies to recruit, retain, and improve talent. The role also involves reviewing performance reports, addressing missed metrics with the General Manager, and leading CLUB operational, compliance, and instant issuance processes.

The work is based in a retail/store environment. Travel may be required for training and off-site CLUB events. Physical activities include frequent communication, regular computer work, walking and standing, and occasional sitting and lifting up to 50 pounds. Occasional work may take place outdoors, in hot or cold temperatures, or in noisy environments.

Requirements

• High school diploma or equivalent.
• 2 to 4+ years of sales, management, or leadership experience.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information.
• Ability to read and analyze reports and write reports and business correspondence.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
• Demonstrated use of a team concept of management.
• Ability to communicate frequently, work regularly at a computer, and walk and stand; occasional sitting and lifting up to 50 pounds are required.
• Ability to occasionally work outdoors, in hot or cold temperatures, and in noisy environments.

Responsibilities

• Promote the CLUB customer service experience and incorporate CLUB benefits into customer conversations.
• Promote current CLUB savings programs through effective product merchandising and signage.
• Listen to customers and address questions and concerns about the CLUB program; develop strategies to improve their experience.
• Serve as the primary CLUB liaison for retail leadership and outfitters regarding current promotions and programs.
• Collaborate with internal and external partners on onsite and offsite events that represent CLUB brand standards.
• Build collaborative relationships with the General Manager, fellow managers, and outfitters.
• Motivate, train, and coach outfitters and peers, including facilitating CLUB 101 training for new outfitters during onboarding.
• Implement the Members Only program and store-level recognition and engagement initiatives to build a CLUB culture.
• Develop strategies to recruit and retain hourly CLUB outfitters and provide feedback, coaching, and individualized development plans.
• Review and analyze daily CLUB reports and metrics; partner with the General Manager on corrective action plans for missed metrics.
• Execute CLUB operational and compliance programs, including training, communications, account servicing, marketing materials, and payments at the retail store.
• Lead the CLUB instant issuance process and train others on inventory management procedures.
• Support all areas of the store and perform other related duties as assigned.
• Travel as needed for training and CLUB off-site events.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED