Club Membership Manager

Bass Pro Shops•Gainesville, FL

7d•Onsite

About The Position

The Club Membership Manager is a salaried retail leadership role responsible for overseeing and driving the Bass Pro Shops and Cabela’s CLUB credit program and customer experience culture throughout the store. The manager also supports the wider team during Manager on Duty shifts. The role focuses on delivering a strong CLUB customer experience, coaching and training outfitters and store leaders, building talent, and driving program performance while maintaining operational and compliance standards. The manager works with the General Manager, fellow managers, outfitters, and internal and external partners to promote CLUB programs, execute events, recruit and retain talent, and improve key performance metrics. The position requires independent day-to-day judgment within established operational goals, with outcomes reviewed by a supervisor. Work takes place in a retail/store environment, with travel as needed for training and off-site CLUB events.

Requirements

High school diploma or equivalent.
2 to 4+ years of sales, management, or leadership experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Demonstrated use of a team-based management approach.
Ability to travel as needed for training and CLUB off-site events.

Responsibilities

Promote CLUB benefits and cost-saving programs in customer conversations and improve visibility through product merchandising and signage.
Listen to customers, address questions and concerns about the CLUB program, and develop strategies to improve the customer experience.
Serve as the primary CLUB liaison, ensuring retail leaders and outfitters understand current promotions and programs.
Collaborate with internal and external partners to execute on-site and off-site events that meet CLUB brand standards.
Build collaborative relationships with the General Manager, managers, and outfitters to gain credibility and influence.
Train and motivate outfitters, providing tools and guidance to build confidence and support referrals.
Lead by example and coach peers and outfitters; facilitate CLUB 101 training for new outfitters during onboarding.
Implement the Members Only program and store-level recognition initiatives, and recognize contributions and successes related to CLUB referrals.
Develop strategies to recruit and retain CLUB outfitters and build strong teams.
Provide timely feedback, coaching, and individualized development plans for underperforming outfitters.
Review and analyze CLUB reports and key performance metrics daily; partner with the General Manager on corrective action plans when metrics are missed.
Execute CLUB operational and compliance programs, including training, communications, account servicing, marketing materials, and payments at the retail store.
Lead the CLUB instant issuance process and train others on inventory management procedures.
Support other areas of the store and perform related duties as assigned based on business needs.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical benefits
Dental benefits
Vision benefits
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) retirement savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund