Club Membership Manager

Bass Pro Shops•Gainesville, FL

6d•Onsite

About The Position

The Club Membership Manager is a salaried member of the retail store leadership team responsible for overseeing the Bass Pro Shops and Cabela’s CLUB credit program and promoting a strong CLUB customer experience throughout the store. The role also supports the broader store team during Manager on Duty shifts. The manager serves as a customer-service advocate, trainer, talent builder, and leader for CLUB program performance, operations, and compliance. The successful candidate inspires others through collaborative relationships and servant leadership, coaches store leaders and outfitters, and is comfortable multitasking in a fast-paced, changing environment. The position requires a focus on metrics, compliance, and continuous improvement, along with resilience when addressing setbacks. The role may involve travel for training and CLUB off-site events and includes physical activity in a retail/store environment.

Requirements

High school diploma or equivalent.
2 to 4+ years of sales, management, or leadership experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Demonstrated use of team-based management.
Ability to travel as needed for training and CLUB off-site events.

Responsibilities

Promote an outstanding CLUB customer service experience by incorporating exclusive program benefits into customer conversations.
Promote current CLUB cost-savings programs through effective product merchandising and signage.
Listen to customers and address questions and concerns about the CLUB program.
Develop and implement strategies to improve the CLUB customer experience.
Serve as the primary CLUB liaison, ensuring retail leaders and outfitters understand current promotions and programs.
Collaborate with internal and external partners to deliver on-site and off-site events consistent with CLUB brand standards.
Build collaborative relationships with the General Manager, fellow managers, and outfitters.
Motivate and train outfitters to confidently generate referrals; lead by example and coach peers and outfitters.
Facilitate CLUB 101 training for new outfitters during onboarding.
Implement the Members Only program and store-level recognition and engagement initiatives to build a CLUB culture.
Recognize contributions and successes in generating CLUB referrals.
Develop strategies to recruit and retain talented CLUB outfitters, using available tools and resources.
Promote a positive, outfitter-centric culture focused on developing self and others.
Provide timely feedback, coaching, and guidance to underperforming outfitters and create individualized improvement plans.
Design and execute strategies to meet key CLUB metrics; review and analyze CLUB reports daily.
Partner with the General Manager to develop and execute corrective action plans when key metrics are missed.
Execute CLUB operational and compliance programs and coordinate department functions to improve performance and compliance.
Ensure execution of training, communications, account servicing, marketing materials, and payments at the retail store.
Lead the CLUB instant issuance process and train others on inventory management procedures.
Perform other related duties as assigned to support store needs.