Retail Manager - Firearms

Bass Pro Shops•Woodbury, MN

18d

About The Position

The Retail Manager - Firearms supervises the store’s firearms department and ensures compliance with ATF, state, local, and federal laws, as well as company policies and procedures. The role oversees merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, team training and coaching, and customer service. The manager also serves as Manager on Duty, opens and closes the store, and is responsible for building keys and alarm codes. The position leads firearms compliance, safe-handling, safety, operational, and customer-experience standards. It manages department staffing and performance, resolves customer and associate issues, supports investigations as necessary, and helps deliver a positive shopping experience by identifying customers’ needs, recommending products, and promoting company programs. The role performs other duties as assigned.

Requirements

High school diploma or equivalent.
At least 3–5 years of retail management experience.
Experience must include firearms safe-handling practices and skill in identifying firearms and ammunition accurately, including their classification and mechanical operation.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and read and analyze reports.
Ability to write reports and business correspondence and present information effectively to managers, associates, customers, and the public.
Ability to conduct meetings and group presentations.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.
Ability to exercise independent judgment, analyze problems, perform needs assessments, and adapt broad guidelines to achieve desired results.
Ability to communicate and exchange information, perform repetitive motions involving wrists, hands, or fingers, and regularly assess the accuracy, neatness, and thoroughness of assigned work.
Ability to perform light work that includes lifting and moving objects up to 20 pounds occasionally; ability to ascend or descend ladders, stairs, or step stools occasionally.

Responsibilities

Support world-class customer service and ensure a pleasant and productive shopping experience for customers.
Execute sales plans to meet or exceed company financial plans.
Open and close the store; maintain responsibility for building keys and alarm codes; and carry out Manager on Duty responsibilities.
Lead firearm compliance sales standards, including compliance with ATF, state and local laws, company policies, and required forms such as 4473, 3310, state forms, and internal forms.
Lead firearm safe-handling, safety, operations, and customer-experience standards, including line management and queuing in the firearms department.
Maintain firearms merchandising according to Corporate Office direction.
Ensure firearms operations tasks are completed promptly and in accordance with policies, procedures, and regulations.
Partner with the Gun Vault Specialist Team to ensure compliance.
Staff the department with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; and coach and motivate associates.
Oversee firearms compliance coaching and assist with investigations when necessary.
Resolve customer and associate issues.
Carry out supervisory responsibilities, including interviewing, hiring, training, planning and assigning work, directing and evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating their needs and recommending products.
Promote programs such as CLUB Membership, customer feedback surveys, and In-Store Pick-up.
Perform other duties as assigned.